Brothers Drew and Bill Cowley, who founded the firm in 1991.
Angie’s List has recognized Cowleys Pest Services, Neptune, Fla., as one of the Top 5 percent of service companies who achieved and maintained a superior service rating on Angie’s List throughout the past year. Cowleys has been a member of Angie’s List since 2007.
Cowleys Pest Services has earned the home service industry’s Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.
This achievement is particularly significant, as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.
“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” says Angie’s List Founder Angie Hicks. “Only a fraction of the Pest Control companies in our NJ markets were able to do it.”
Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
“As far as our customers are concerned, every pest invasion is an emergency, and that’s how we react,” says Bill Cowley, owner of Cowleys Pest Services. “We have the expertise and resources to deal with a full range of pest control issues but the real reason we won this award is the dedication of our staff to providing outstanding customer service.”
Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks says. “And that’s good for everyone.”
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