Andy Donaldson

In today's world, it is almost inevitable: If you are in any business for any length of time, chances are that you will be involved in litigation. Unfortunately, chances are that in that litigation, you as a pest management professional (PMP) will be a defendant. This is now part of business.

One of the top complaints I hear from plaintiffs is no one at the pest control companies would listen and talk to them about their service problems.

Documentation along every step of the way can be one of your best defenses.