0914

Dr. ElRay Roper

Tips & Tricks: 3 Questions to Ask When Baiting for Rodents

October 1, 2014 By
When baiting for rodents, consider these three questions: 1. Where should I place bait stations? Placing units along walls or other guidelines won’t guarantee rodents will find the bait. A thorough inspection before bait station placement will help identify high-activity... Read more»

Converted DIYer Salutes PMPs

September 30, 2014 By
This month, publisher and editorial director, Marty Whitford, cedes his column to the newest member of the PMP’s team: Mike Joyce, senior account manager. Joyce shares three stories of pest encounters from his past, while making a solid argument against... Read more»
This article is tagged with and posted in 0914, whit's world

Off the Cuff: Camaraderie, Competition and Common Goals

September 30, 2014 By
The September issue of Pest Management Professional (PMP) celebrates the PMP Hall of Fame Class of 2014. Like those who’ve been inducted in years past, these individuals have done more than contribute to the industry of pest management. In various... Read more»
This article is tagged with and posted in 0914, Business, off the cuff, PMP Hall of Fame

Bird Management: Not as Simple as One Might Think

September 30, 2014 By
To many, bird management equates to merely tackling pigeons, sparrows and starlings. But our industry must foresee myriad other challenges, such as: woodpeckers drilling holes in the marque facing of a country club; seagulls nose-diving near children eating popcorn; and... Read more»

Mobile Matters: Texting Technicians

September 30, 2014 By
Technology for mobile-based businesses continues to progress at light speed. Keeping up with ever-changing methods of communication, mobile apps and mobile-driven software can keep chief mobility officers (CMOs) in a state of constant flux. No matter your generation, texting has... Read more»
This article is tagged with , , and posted in 0914, Business

Customer Retention is Key to Profitable Growth

September 30, 2014 By
In my August column, “5 Ways to Reduce Customer Cancellations,” I wrote about reducing customer cancellation rates from a loss perspective. This month, let’s examine cancellations from a retention-growth perspective. While a growing business constantly needs to capture new customers,... Read more»
This article is tagged with , , and posted in 0914, Business

3 Ways to Handle Customer Complaints Properly

September 30, 2014 By
No matter how well your company performs a job, sometimes you have to deal with disgruntled people who raise their voices and complain readily. The faster we learn how to handle criticism and defuse it effectively, the better off we... Read more»
This article is tagged with , , and posted in 0914, Business
Photo courtesy of, and copyrighted by, Gene White, pmimages@earthlink.net

Fact vs. Fiction: Odorous House Ants

September 30, 2014 By
  Fiction: Odorous house ants (OHA) or Tapinoma sessile, are easy to kill. Fact: OHA can be managed with customary professional ant control products and techniques. The sooner they’re identified and interventions are put in place, the easier the process. Individually,... Read more»
This article is tagged with , , and posted in 0914, Ants, Fact vs. Fiction, Odorous House Ants
Photo courtesy of, and copyrighted by, Gene White, pmimages@earthlink.net

Most Wanted: American Cockroach

September 30, 2014 By
Also known as the kakerlac (from the Danish word meaning cockroach), the ship cockroach and the Bombay canary, Periplaneta americana is a pestiferous second to its cousin, the German cockroach, Blattella germanica. P. americana can perpetrate a population of more... Read more»
Ed Dolshun, Technical Director and VP of Business Development, Catchmaster

Tips & Tricks: Prebait Rodent Traps Whenever Possible

September 23, 2014 By
Prebait whenever possible: It’s a proven method of acclimating rodents, especially rats, to newly placed traps and glueboards. Once you’ve identified placement locations, place unset, baited traps in those areas. Any initial reluctance to approach the traps will be overcome... Read more»
This article is tagged with , , , , and posted in 0914, Rats, Rodents, Tips and Tricks