Tag: customers

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2018 State of the Industry Survey: PMP business dashboard

December 15, 2017 By
The prevailing wisdom is that pest management is a people business above all else. Read more»
This article is tagged with , , and posted in Business, featured
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Usual suspects comprise PMPs’ growth obstacles, opportunities

November 24, 2017 By
"... a tight labor market is making it increasingly difficult to recruit qualified technicians." Read more»
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4 reasons for bed bug treatment failure

September 20, 2017 By
The control of bed bugs is a challenge even for the most experienced and talented pest management professional (PMP). It requires thorough inspections, good preparation and meticulous applications — and even so, retreats are not uncommon. Among the many reasons... Read more»
This article is tagged with , and posted in Bed Bugs, Tips and Tricks
handshake, customer, client, front door, meeting, introduce, agreement (PHOTO: iStock.com/fstop123)

What’s the best way to convince a customer to cooperate with you?

May 23, 2017 By
“Take the time to listen to the client’s concerns. Perform above expectations. Do what you promised to do. Follow up.” “Never tell. Ask — and explain the benefits of carrying out the needed assistance. Then, make sure you have something... Read more»
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Can phones. Photo: iStock.com/AlexStar

Listen carefully to your customers

May 3, 2017 By
Customers depend on us to listen to their needs and respond with great service, so it’s important to listen carefully. In this world of too many messages coming from multiple resources, including social media, billboards, radio, newspapers and TV —... Read more»
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Tips on selling to customers face-to-face

March 29, 2017 By
The Smoky Mountain Conference is a pest management school that the East Tennessee Pest Control Association hosts each year in January. While attending this year, I was asked by a colleague, “How do you get the buyer to sit down... Read more»
This article is tagged with , , , , and posted in Business, featured
Thumbs down negative review graphic from iStock.com/PashaIgnatov

5 tips for handling negative online reviews

December 22, 2016 By
As a pest management professional (PMP) who is in business to serve the public, you may wonder whether you have any control over the reviews your customers post online about you and your company. Fortunately, you do — if you... Read more»
This article is tagged with , , and posted in Business, featured