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Tag: Sales & Service

Sales & Service: 5 Ways to Combat Complacency

December 17, 2014 By
Is your business life everything you’d like it to be? Probably not. It might all come down to a topic we all face in both our business and personal lives. It’s a clear and present danger, and each of us... Read more»

Sales & Service: From Technician to Salesperson

November 25, 2014 By
Where have your best salespeople come from? This question occurred to me while enjoying fellow columnist Dan Gordon’s new book, From Technician to CEO: The Evolution of a High-Growth Pest Control and Lawn Care Company. It’s a must-read from the... Read more»

What’s your quality assurance process?

December 10, 2013 By
Does your company have a system in place to monitor quality, or do you just wait for complaints and address them? The larger the company, the easier it is to have a quality assurance inspector. Yet a large percentage of... Read more»
This article is tagged with and posted in Business

Operating by the book, PMP style

October 25, 2013 By
Pest management professionals (PMPs) must have a playbook ready at all times. By Ray Johnson Several years ago, I created our Daily Operations Guide. This idea isn’t original. I saw how other companies put standard operating procedures (SOPs), systems for... Read more»
This article is tagged with , and posted in Business