Arrow hosts FY2019 meeting


October 1, 2018



Arrow Exterminators recently held its annual Fiscal Year Kickoff meeting at The Grand Hyatt in its headquarters city of Atlanta, Ga. With 300 team members in attendance, the two-day event celebrated achievements from the prior fiscal year, including a record-breaking milestone of achieving double-digit revenue growth for the eighth year in a row. The meeting also focused on a strong start to the 2018-2019 fiscal year and introduced the internal fiscal year “What’s Next!” theme.

The company also introduced Arrow’s new Vision and Mission statements, to more clearly reflect its direction.

“A vision and mission statement are intended to be both an aspirational and inspirational guide for internal decision-making,” says Emily Thomas Kendrick, president and CEO. “We thought it was important to highlight the importance of protecting the Arrow family culture, providing an awesome customer experience, creating new opportunities for future Rock Stars, and working with a clear conscience. It’s simply what we do.”

The second day of the meeting was dedicated to a leadership and motivational workshop hosted by Mark Miller, author of the bestselling book Talent Magnet.

“Mark Miller’s workshop was the perfect fit for Arrow as he emphasized what it takes to attract and keep the best people for your organization,” says Tim Pollard, senior executive VP and COO. “The focus on attracting top talent with a better boss, a brighter future, and bigger vision resonated with our team and the managers left motivated and a renewed sense of commitment.”


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