QualityPro reaches 15-year milestone


November 26, 2019



QualityPro is celebrating its 15th anniversary this year.

The program began in 2004, when the National Pest Management Association’s leadership determined that the industry needed to define its own professional standards. In addition to standards, QualityPro promotes accredited companies with cobranding opportunities, marketing guidance and lead generation.

QualityPro accredited companies meet qualifications built around four key principles: business operations, consumer relations, environmental stewardship and technician training. Examples of standards include criminal background checks of employees, maintaining insurance policies, and having a uniform and professional appearance policy.

The QualityPro exam, which issues a certificate of completion, verifies that those performing or selling services across the country have the basic knowledge to perform the job. For 15 years, professionals across the country have used this certificate to prove their knowledge in the industry.

The spirit of the 16 QualityPro standards has not changed, but the details have. As best practices and regulations evolved, QualityPro has kept accredited companies up to speed.

In recent years, QualityPro has added resources and expanded the toolkit available to accredited companies. The program also underwent a total rebranding.

During the past 15 years, QualityPro added four service certifications for those accredited companies who perform services according to the industry’s highest standards of excellence:

  • GreenPro-certified services prove a company’s commitment to environmentally conscious integrated pest management and, as of this year, have been recognized by the U.S. Green Building Council as compliant with the current LEED V4.1 program.
  • QualityPro Schools is required by several public school systems nationwide as a qualifier for pest management companies intending to perform services in these uniquely sensitive environments.
  • QualityPro Food Safety certifications have proven the difference for companies seeking contracts with major food distributors and warehousing groups.
  • The newest certification, designed for companies that protect public health by specializing in specific pests, has released rodent and mosquito certifications, and will be developing new certifications in coming years.

“From the national exam being a stepping stone in an individual’s career to our HR updates helping owners ensure they are hiring right as laws change, we are here to support every aspect of a company that wants to stand out on a national scale,” says Allison Allen, executive director of QualityPro. “I look forward to getting to know more companies each year and sharing in their successes as they grow with QualityPro.”


About the Author

Ellen Kriz

Ellen Kriz is the managing editor for PMP magazine. She can be reached at ekriz@northcoastmedia.net or 216-706-3764.

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