The new partnership will allow ServicePro to scale customer support and product development and streamline delivery and engagement.
Based in Columbus, Ohio, ServicePro is family-owned with more than 25 years of experience in the industry. ServSuite, the company’s enterprise, cloud-based software solution, has more than 50,000 users worldwide.
ServicePro founder Richard Deering will be retiring, and his children, CEO Andy Deering and CIO Kim O’Connor, will continue to lead ServicePro as a subsidiary to ServiceTitan.
“Existing ServicePro customers can expect to see benefits immediately as we take our solutions and support to a new level,” Andy said in a news release. “They’ll enjoy enhanced engagement with the ServicePro team, with new resources targeted to continue driving their success.”
“Partnering with ServiceTitan is going to immediately increase our customer support,” Kim said in a video about the decision. “They are going to invest in ServicePro and our customers.”
Through the new partnership, ServicePro will continue to help its customers meet their goals as part of the ServiceTitan family of companies. ServiceTitan’s investment will help with live support, dedicated account management and improved product experience.
“We’re continuously looking to build partnerships that help us deliver premium, vertical-specific solutions to professionals facing evolving challenges in the field service industry,” Ara Mahdessian, co-founder and CEO of ServiceTitan, said in a news release. “Bringing ServicePro into the ServiceTitan family of brands will support our continued growth and help ServicePro users reach success, while also inspiring us to innovate and develop new solutions that transform the trades.”