Neighborly reaches 5,000-franchise milestone


March 18, 2022


Neighborly, a franchisor of home service brands, announced the company’s expansion to the global footprint to 5,000 franchises representing 29 total brands across nine countries.

In addition, the company achieved record same-store sales growth for 2021 and systemwide sales of $3.3 billion. The company was acquitted by KKR, an investment firm, in third quarter 2021.

“We have ambitious plans to capitalize on this upward momentum and look forward to our next chapter of growth and innovation with KKR’s support and global expertise,” said Mike Bidwell, CEO of Neighborly. “Last year was significant for Neighborly as we validated our business-building strategy and differentiated ourselves as the partner of choice for our franchise owners and 10 million customers worldwide.”

The company embarked on a digital transformation with a refreshed Neighborly website and the launch of the U.S. Neighborly app. To help drive further growth, Neighborly recently launched an all-new website for potential new business owners to explore franchising opportunities.

Neighborly’s 2021 success as a franchisor is already earning the organization coveted industry recognition in the new year, with numerous Neighborly brands included on the recently announced 2022 rankings for Entrepreneur’s Franchise 500 and Franchise Business Review’s Franchisee Satisfaction Awards.

Other noteworthy Neighborly developments from 2021 include:

  • The grand opening of a second Neighborly headquarters office in Las Colinas, Texas;
  • Roger Chacko joining Neighborly as the new chief strategy and marketing officer;
  • Held its first annual conference in person since the onset of the pandemic, appropriately themed “Coming Together”;
  • Successfully completed multiple acquisitions, including London-based Pimlico Plumbers;
  • Reached 40-year company milestone, being founded in 1981.


About the Author

Ellen Wagner is a former digital editor for PMP magazine.

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