ServiceTitan appoints new CAO


January 16, 2024

Michele O’Connor

Michele O’Connor

ServiceTitan recently appointed Michele O’Conor as its new chief accounting officer (CAO).

O’Connor most recently served as CAO at Veeva Systems and was a key leader in driving the preparation and public company readiness process for their its initial public offering (IPO) in October 2013. At Veeva, O’Connor scaled the global accounting function from three to more than 100 team members, while creating the necessary infrastructure to support the company’s growth to almost $3 billion in revenue. At ServiceTitan, O’Connor is now responsible for the oversight of all global accounting and finance operations.

Prior to leading accounting at Veeva, O’Connor served as director of accounting at Thoratec Corp., now part of Abbott Laboratories; assistant controller and Securities and Exchange Commission (SEC) reporting manager at FormFactor; and started her career in public accounting at KPMG. In May 2022, O’Connor joined the board of directors at Checkr, where she serves as the audit committee chair.

“At ServiceTitan, we’re committed to building a team of leaders with the experience and expertise necessary to ensure our success, and most importantly the success of our customers,” Dave Sherry, CFO at ServiceTitan, said in the news release. “Michele’s proven track record leading accounting teams, along with her deep understanding of how vertical software companies operate will be crucial as ServiceTitan continues on its mission to serve every hardworking contractor in the trades.”

ServiceTitan continues to grow its footprint across multiple trade verticals, serving residential and commercial contractors focused on HVAC, plumbing, electrical and other key industries. The company also continues expanding its customer base in the green industry, which includes pest control, lawn care, landscaping and janitorial sectors.

About ServiceTitan

Based in Los Angeles, Calif., ServiceTitan was founded by Ara Mahdessian Mahdessian and Vahe Kuzoyan in 2012 as a software management solution for their fathers, who both worked in the trades. The company’s end-to-end solution, an integrated, cloud-based, software-as-a-service (SaaS) platform, is designed to give contractors the tools they need to run and grow their business, manage their back office, and provide a stellar customer experience. ServiceTitan is backed by world-class investors including Battery Ventures, Bessemer Venture Partners, ICONIQ Growth, Index Ventures, Sequoia Capital, Thoma Bravo, Tiger Global Management, TPG, and T. Rowe Price.

ServiceTitan continues to serve residential and commercial contractors focused on heating, ventilation and air-conditioning (HVAC), plumbing, electrical, and other trade verticals. It also continues to expand its customer base in the green industry, which it defines as the pest control, lawn care, landscaping, and janitorial sectors. ServiceTitan serves more than 11,800 businesses in North America.


About the Author

Ellen Wagner is a former digital editor for PMP magazine.

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