Debug Pest Control promotes new director of customer experience

Smithfield, R.I.-based Debug Pest Control recently announced the promotion of Krista Imondi to director of customer experience, a newly created leadership position established to support the company’s growth across three states.

In her new role, Imondi will oversee Debug’s customer care team, manage the company’s FieldRoutes platform and lead technician routing and scheduling operations. Her expanded responsibilities reflect Debug’s ongoing investment in operational excellence and delivering a consistently high-quality customer experience as the organization scales.

Imondi has been with Debug Pest Control for 14 years and most recently served as customer care manager, where she played a central role in strengthening internal processes, supporting field operations and maintaining high levels of customer satisfaction.

“Krista is the operational heartbeat of Debug,” said Bill Horgan, owner of Debug Pest Control, in a news release. “She cares deeply about our customers and our team, consistently puts in the long hours and never loses sight of what great service looks like. As we’ve grown across multiple states, it became clear that her leadership deserved a dedicated role. This new position reflects both the complexity of our operations and the trust we place in Krista.”

As director of customer experience, Imondi will work closely with leadership, customer care and field teams to ensure seamless communication, efficient scheduling and a customer-first approach across all markets.

“This promotion is well deserved,” added Horgan. “Krista’s commitment, institutional knowledge and ability to connect every moving part of our organization make her uniquely qualified to lead this critical function as we continue to grow.”

About Debug Pest Control

Debug Pest Control is a locally and family-owned provider of comprehensive pest management solutions across Rhode Island, Connecticut and Massachusetts. With a focus on innovation and environmental responsibility, Debug Pest Control delivers effective and eco-conscious pest control services tailored to meet the unique needs of each client.