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JENKINS, who rotates this column with his brothers Bobby and Dennis, is president of ABC Home & Commercial Services, Houston, Texas. He can be reached at rjenkins@goanteater.com.

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Quality assurance’s role in customer retention Posted on 21 Oct 2020 in the Business & Current Issue & From the Magazine categories.

The purpose of a quality assurance department is to provide better intel on the business and how customers interact with our technicians and staff. Read more»

Create your company’s culture with a conscience Posted on 27 Mar 2020 in the Business categories.

Creating a company culture is the No. 1 way to build or destroy a business. An authentic culture creates and enforces a long-lasting, impressionable brand. Read more»