“Take the time to listen to the client’s concerns. Perform above expectations. Do what you promised to do. Follow up.” “Never tell. Ask — and explain the benefits of carrying out the needed assistance. Then, make sure you have something to do for them after they have complied.” “Explain the reason why they need to […]
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BedBug Central compiles February survey results
Editor’s Note: PMP’s June issue will include an exclusive survey of readers and the bed bug segment, which readers can...
Q&A: Window damage from heat treatments, ‘hazardous material’ and mice
Email your questions about insect identification and pest management technologies and techniques to Dr. Doug Mampe at dentomol@aol.com. Your questions...
Spring cleaning: How to minimize springtail occurrence for clients
As the days get longer and outdoor temperatures begin to increase, homeowners start feeling the desire to head outside and...
Web Exclusive: Customer Cooperation, Take II
We recently asked all of our contributors, What’s the best way to convince a customer to cooperate with you? While...
PMPs: Focus on one game-changing project at a time
One of my favorite hobbies is photography. I’ve always had an interest in taking good photographs, but in the past...
House flies can transmit 65 diseases
Sure, Musca domestica can be annoying as they buzz past your head and around your food. But what’s worse, these...
Web Exclusive: Zika and the US mosquito control market
Editor’s Note: As promised in PMP’s May “Word on the Web” on the Table of Contents, what follows are highlights...
Caption this: Mosquitoes vs. exterminators
You know you have a funny quip for this Leo Michael panel. Why not share it with the industry? Send...
What every tech should have in their truck
As we get ready for spring, here’s a list of 26 items you and your techs might need (or probably...
Ants across America: PMP publishes 2017 Ant Management Survey results
Ant management is good business all throughout the country, say respondents to PMP’s exclusive survey. Ants are problematic throughout the...
Web Exclusive: Adding on tick service
Our May issue is focused on mosquito management, but there’s another biting pest that can bring in revenue: Ticks. Tick...
10 recent bed bug developments
The idea that bed bugs were a flash in the pan and will die out is not proving to be...
Photos: Active Pest Control sponsors NASCAR series
McDonough, Ga.-based Active Pest Control was the title sponsor for the NASCAR Camping World Truck Series Active Pest Control 200,...
Overwintering pests as dermestid snacks
Multi-colored Asian lady beetles (Harmonia axyridis), brown marmorated stink bugs (Halyomorpha halys) and cluster flies (Pollenia spp.) are just a...
Q&A: Allgood Pest Solutions VP Chuck Tindol
This month, our question-and-answer session focuses on Chuck Tindol, vice president, Allgood Pest Solutions, Duluth, Ga. Tindol currently serves as...