Sales start with service Every pest control sale begins with great service. Customers don’t like to be sold; they want to be understood and confident that their home or business is in good hands. That’s why the best salespeople in pest control often are those who never saw themselves as salespeople at all, but as […]
From the Magazine
Pest Research: The reemergence of the New World screwworm
Think a blow fly infestation always points to a dead animal? Research suggests that even minute levels of natural gas...
Expert advice: Taking over a pest control account from a competitor
Transitioning a new account from a competitor requires more than just a new contract. Learn how industry experts handle equipment,...
Top protocol tips for service technicians
Drawing from time spent with nearly 1,000 technicians, PMP Hall of Famer Dr. Austin Frishman outlines the non-negotiable protocols every...
2025 New York Pest Expo: Intel from the war against pests
All images taken by PMP Staff Rat on the run: More than 450 industry professionals attended Bug Off Pest Control...
School IPM: A 5-Step framework for rodent control
Schools are uniquely vulnerable to rodents, but chemical limitations and public scrutiny require a specialized approach. This 5-task framework ensures...
Blow Fly invasions: Why you should check kitchen appliances
Think a blow fly infestation always points to a dead animal? Research suggests that even minute levels of natural gas...
Industry Intel: EPA approves Isocycloseram and NYC rodent office updates
From a major new EPA registration for bed bugs and termites to New York City's latest move in the "War...
Timing inspections with peak ant activity
Ants have consistently ranked among the Top 3 pests for a long time, and successful management combines several approaches. Remember,...
A new alliance and a growing industry: Rebrands, acquisitions and key appointments signal momentum
PPMA’s identity updates to the Alliance Since 1997, the Professional Pest Management Alliance has strived to “grow awareness of the...
Industry leaders share top pest control work priorities for 2026
What is the industry’s top focus for the coming year? We asked six leading pest management professionals to share their...
PMP Gallery: Highlights and trends from PestWorld 2025
The National Pest Management Association (NPMA) celebrated a major milestone in Orlando, Fla., where PestWorld 2025 broke the association’s all-time attendance record. The event...
Rapid growth yields both stress and success for start-up PMPs
Rapid growth is a double-edged sword: overwhelming but exciting. Start-up specialist Pete Schopen shares the systems and mindset shifts that...
Lifelong learning: Why ongoing training is essential for every PMP
Pests never stop adapting, so neither can you. Co-owner of The Pest Posse, Foster Brusca, argues that ongoing training beyond...
CSI president on innovation, post-patent and working with PMPs
Following his promotion to lead Control Solutions Inc. (CSI), Trey Kendrick discusses the future of the specialty chemical provider, emphasizing...
3 actionable tips for buying local pest control companies
3 tips for buying local competitors Many pest management professionals (PMPs) I meet ask whether I know of any smaller...