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Key takeaways
- Internal recognition: Group chats dedicated to “acknowledgment” help foster a culture of peer-to-peer praise.
- Family-first benefits: Providing catered meals for new parents or flexible time off reinforces a “family culture” that employees value.
- Gamified Incentives: Points-based systems and quizzes with prizes keep teams motivated and engaged throughout the year.
Promoting a family culture
Laurie Cavalieri of Dial Environmental Inc. explained how her company supports employees through major life events, such as sending catered meals to new parents so they don’t have to worry about meal planning. Remaining flexible with time-off requests is another pillar of their retention strategy.
Incentives and engagement
Lane Zimmerman of Rainbow Pest Experts uses a dedicated “Acknowledgment” group chat for team-wide praise and planning company barbecues. Meanwhile, Tim Phillips of Manning’s Pest Control detailed a points-based incentive system where the top-performing employee wins a cruise for two at the end of the year.
Trust and targeted hiring
Charlie Butcher of Bug-N-A-Rug highlighted the importance of trust, noting that “breathing down their necks” helps no one. When it comes to hiring, Paul Alley of Alleymor Inc. emphasized that morals are the priority: “I can teach you pest control, but not morals.” Eric Griffith of Slug-A-Bug added that using software for keyword matching helps keep candidate pools manageable before the interview process begins.
