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Bed bugs are resurging as travel rebounds, and customers are bringing them home from “college dorms, schools, libraries, buses, movie theaters, assisted living facilities and even hospitals.” This edition focuses on the training, communication and compassion PMPs need to manage both the pest and the emotional toll it takes on customers.
You’ll explore how to educate customers on prevention, travel precautions and realistic treatment expectations. PMPs stress that success depends on customer cooperation — and that empathy is just as important as technical skill. The edition highlights how bed bug infestations can trigger anxiety, shame and even PTSD‑like symptoms, making technician communication a critical part of the service. You’ll also learn how to ask the right questions to uncover the source of an infestation and prevent reinfestation.
If you want to elevate your team’s communication, improve customer compliance and deliver more effective treatments, this edition gives you the tools to do it.
