"By subtly reminding our customers about our programs, we eventually train them into taking the service," Schopen says.
opinion
PMP‘s publisher reflects on his time in the Navy
"The exercise reminded me how blessed we are to live in, and serve, The United States of America."
Schopen shares what he’s thankful for
"I could write a list of additional things to be thankful for that would rival a Stephen King novel in...
Balance goal No. 5: Listening/talking balance
Author’s Note: This column concludes my “Balance Quartet”— March: Overall life balance; May: Exercising/eating balance; July: Family/work time balance; and...
Find your family/work balance
“In the blink of an eye, your children grow up. Don’t get distracted. You can’t get that time back.” That...
Remembering Norman Cooper
On April 5, we lost one of the best ambassadors our industry has ever had. As I reflect on the...
PMP learns humbling lesson at pest conference
The echo of the lecturer’s voice was still resonating through the banquet hall, and I could already feel my face...
Balance goal No. 1: Eat better, exercise more
Author’s Note: In my March column, I discussed balance — the one word best summarizing the focus of my self-improvement...
Ray Johnson reflects on Gatlinburg fire
As I give you this update on the overwhelming firestorm that took us all by surprise here in the Great...