Ride Alongs Give Unique Insight into Your Business
How long has it been since you were on the front line in the war on pests? I’m talking about getting into one of your vehicles with a technician or sales professional and doing a ride along. I know you... Read more»
Added Value: Customer Assessments Help Sales
What can we learn from other industries to help improve our sales process in pest management? A lot. Recently, I was asked to speak at a security industry conference in Atlanta. It gave me the opportunity to sit in on... Read more»
Added Value: Climb Every Mountain
I’m a big fan of musicals, and one of my favorite songs is Rodgers and Hammerstein’s classic “Climb Every Mountain” from The Sound of Music. The lyrics inform us to climb every mountain, search high and low, follow every byway,... Read more»
Six Steps to Fine-Tune Sales
Professional sales consultants perform at an advanced level of proficiency and skill. They’re able to react quickly and effectively in any sales situation. They’re fueled by the knowledge that what they do can make a difference in people’s lives. As... Read more»
Added Value: Don’t Skip the Phone Calls
Thirty years ago, most pest management services were monthly. Customers wanted every room inside the house treated as well as the outside. I even inherited a customer who, after I had done both the inside and outside of the home,... Read more»
Added Value: 6 Steps to 20/20 Vision
We have less than four-and-a-half years until the ball drops in Times Square to ring in 2020. Have you considered making it a priority to set “Vision 2020” goals? We have to keep our goals clearly focused to make sure... Read more»
Added Value: Are You Ready for an Emergency?
Your phone rings, and suddenly you learn one of your employees has been in a car accident. The spray tank has fallen from the truck and is lying in a ditch, possibly leaking chemicals into a stream. The fire department... Read more»
Added Value: Leave the Bait Gun, Take the Cannoli
Conventional wisdom says we’re never too old to learn new tricks of the trade. Well, this past January at the Smoky Mountain Conference in Pigeon Forge, Tenn., I learned a few new tricks from a great lineup of talented speakers.... Read more»