Tag: Ray Johnson

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Where will the PMP journey lead you?

August 11, 2016 By
My good friend Greg Johnson (no relation) is about to embark on a pilgrimage across Spain and Portugal. The route is called Camino de Santiago, and is traveled by hundreds of thousands each year. He won’t know where he will... Read more»
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photo: Ray Johnson

Ride Alongs Give Unique Insight into Your Business

February 10, 2016 By
How long has it been since you were on the front line in the war on pests? I’m talking about getting into one of your vehicles with a technician or sales professional and doing a ride along. I know you... Read more»
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customer service. PHOTO: iStock.com/fstop123

Added Value: Customer Assessments Help Sales

December 16, 2015 By
What can we learn from other industries to help improve our sales process in pest management? A lot. Recently, I was asked to speak at a security industry conference in Atlanta. It gave me the opportunity to sit in on... Read more»
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Added Value: Climb Every Mountain

November 30, 2015 By
I’m a big fan of musicals, and one of my favorite songs is Rodgers and Hammerstein’s classic “Climb Every Mountain” from The Sound of Music. The lyrics inform us to climb every mountain, search high and low, follow every byway,... Read more»
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Six Steps to Fine-Tune Sales

October 30, 2015 By
Professional sales consultants perform at an advanced level of proficiency and skill. They’re able to react quickly and effectively in any sales situation. They’re fueled by the knowledge that what they do can make a difference in people’s lives. As... Read more»
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Added Value: Don’t Skip the Phone Calls

September 17, 2015 By
Thirty years ago, most pest management services were monthly. Customers wanted every room inside the house treated as well as the outside. I even inherited a customer who, after I had done both the inside and outside of the home,... Read more»
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Added Value: 6 Steps to 20/20 Vision

September 4, 2015 By
We have less than four-and-a-half years until the ball drops in Times Square to ring in 2020. Have you considered making it a priority to set “Vision 2020” goals? We have to keep our goals clearly focused to make sure... Read more»
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Added Value: Are You Ready for an Emergency?

August 6, 2015 By
Your phone rings, and suddenly you learn one of your employees has been in a car accident. The spray tank has fallen from the truck and is lying in a ditch, possibly leaking chemicals into a stream. The fire department... Read more»
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Cockroach Cannoli

Added Value: Leave the Bait Gun, Take the Cannoli

June 16, 2015 By
Conventional wisdom says we’re never too old to learn new tricks of the trade. Well, this past January at the Smoky Mountain Conference in Pigeon Forge, Tenn., I learned a few new tricks from a great lineup of talented speakers.... Read more»
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Added Value: How to Make a Bundle

May 29, 2015 By
Sometimes I’ll go to the drive-thru of my favorite fast-food restaurant and order a hamburger. But you know what I hear next, right? Sir, would you like to make that a combo? The food industry learned a long time ago... Read more»