Tag: reviews

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Review your online review responses

October 29, 2019 By
Few things in a pest control operator’s life will ruin his or her day as much as a one-star review. To be completely honest, one of my weaknesses is having thin skin, so a bad review hurts me more than... Read more»
This article is tagged with , , and posted in Business, featured
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Shape better customer experiences with team input

September 4, 2019 By
Truly Nolen is empowering its service offices by listening to front-line employees who serve customers directly to make better customer experiences. Read more»
This article is tagged with , , , , , , and posted in Pest Talk
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How to respond well to bad reviews

August 9, 2018 By
While it is frustrating to deal with negative reviews, do not ignore them. Negative reviews offer an opportunity to demonstrate your professionalism. Read more»
This article is tagged with and posted in Business, featured
Thumbs down negative review graphic from iStock.com/PashaIgnatov

5 tips for handling negative online reviews

December 22, 2016 By
As a pest management professional (PMP) who is in business to serve the public, you may wonder whether you have any control over the reviews your customers post online about you and your company. Fortunately, you do — if you... Read more»
This article is tagged with , , and posted in Business, featured
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Schopen celebrates ‘The 12 Days of Pest Control’

December 19, 2016 By
Just like family members, my employees can give me joy and blessings — or they can give me pain and misgivings. Here, for your enjoyment, are “The 12 Days of Pest Control.” On the First Day of Pest Control, my... Read more»
This article is tagged with , , , and posted in featured, Human Interest
Photo illustration: ©istock.com/YinYang

Q&A: Technicians, salespeople and company perception

October 17, 2016 By
Q: How can I get my technicians to be more productive at selling? Most technicians don’t like to sell; that’s why they’re technicians, not salespeople. However, you can take the following steps to help encourage and support them: Provide significant... Read more»
This article is tagged with , , , , and posted in Business, featured, marketing