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The Buzz Brought to you by Pest Management Professional magazine
 
THE INDUSTRY'S LEADING SOURCE FOR NEWS
 
AUGUST 18, 2021
 
  Top 5 Reads from MyPMP.net This Month
 
PHOTO: PETE SCHOPEN
 
Bed bug horror story: ‘Eaten alive’
 
Bed bugs can be particularly problematic for the elderly and people who are bedridden. Pete Schopen, owner of Schopen Pest Solutions, shares an extreme example of a bed bug infestation.
 
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Photo: Lee Karney, US Fish and Wildlife Service, Bugwood.org
 
Review bird species identification
 
Brett Madden, president and founder of AviAway Bird Control Services, explains why bird species identification is a critical step in determining the proper scope of bird control work for a client.
 
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IMAGE: JUPITERIMAGES/PHOTOS.COM>> / GETTY IMAGES PLUS/GETTY IMAGES
 
Cargo ship carrying suspected invasive species denied U.S. entry
 
A cargo ship attempted to enter the U.S. via the Port of New Orleans and was refused entry after invasive pest species were spotted on board.
 
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PHOTO: ECLIPSE_IMAGES/E+/GETTY IMAGES
 
Listening to staff and customers goes a long way
 
Michael Broder, owner of BHB Pest Elimination, explains why listening closely to customers and employees can provide valuable problem-solving information.
 
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PHOTO: ABC HOME & COMMERICAL SERVICES
 
Build your brand on service — to customers and beyond
 
Company values have built a strong brand and reputation at ABC Home & Commercial Services. Dennis Jenkins describes how ABC’s Anteater Advocates, the company's internal organization, is devoted to volunteerism.
 
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  INDUSTRY INTEL
 
  STATE OF THE INDUSTRY SURVEY
 
LOGO: PMP STAFF
 
Checking in for 2021 so far; looking ahead to 2022
 
Do you have some time to give us your thoughts on the state of the pest control industry? We want to know about how you protect public health and property, and your prospects for the coming year. What has 2021 been like? Please take a few minutes to complete our annual State of the Industry Survey, so we can report this year’s trends, obstacles and opportunities, as well as your outlook for 2022.
 
Take Survey
 
  READER POLL
 
PHOTO: NONWARIT/ISTOCK GETTY IMAGES PLUS/GETTY IMAGES
 
 
Reader poll: Getting feedback from customer surveys
 
Please take a minute to answer our latest one-question reader poll: What is an overlooked survey question pest control firms should ask customers?
 
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