Slingshot provides pest control companies with an omni-channel call center solution aimed at engaging leads, increasing close rates and improving the overall customer experience. This funding will help the company expand into new home services verticals, scale its operations and make strategic investments in research and development.
“One of the primary inhibitors to closing a sale in the home services industry is simply the inability for a potential customer to get a live human on the phone,” says Taylor Olson, CEO for Slingshot. “Sales leads are perishable, so it’s important that businesses connect with customers the moment they are ready to make a purchase. Through our decentralized call centers and proprietary software, we enable home services providers to leverage the benefits of an always-on call center that is adept at closing sales as well as providing a best-in-class customer service experience.”
Home services providers typically don’t have the resources to operate a fully functional contact center that can close sales across multiple channels, including voice, text and web chat. Slingshot says it offers small businesses a cost-effective and scalable solution that leverages highly trained remote sales and customer service representatives to ensure any customer issue is handled quickly and effectively.
“We were impressed with the traction Slingshot was able to gain in the highly fragmented home services provider market,” says John Helm, managing director of RET Ventures. “We believe that an omni-channel customer service platform capable of closing leads is attractive to many small businesses, giving Slingshot a wide range of possible verticals to target. We are excited to work with the Slingshot team to help them expand into new verticals and deliver a truly game-changing service for small businesses.”