Roadtrip Roundup: ServSuite University 2020

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March 2, 2020

By

March 2, 2020


Editor’s Note: For past live coverage, please visit ServSuite University 2020 underway in the Big Easy.

ServicePro held its annual ServSuite University 2020 Feb. 18 through Feb. 20, inviting users of the enterprise management software to New Orleans, La., for its hands-on user conference.

The company has grown significantly since ServicePro held its first ServSuite University 12 years ago, said ServicePro COO Andy Deering, who welcomed attendees to the event.

“We’re really excited about the direction we’re going and everything we are doing,” he said.

ServSuite launched more than 25 years ago with scheduling and billing capabilities, and has evolved to include routing and marketing functionality. In addition, it is available as a mobile app, making it possible for users to create custom forms and checklists on mobile devices, and remotely manage staff time off.

As in years past, ServSuite University 2020 featured educational sessions that gave ServicePro users a hands-on look at new functionality. A Tech Room was open to all who wanted to meet with the company’s developers and ask questions. A Workshop Room was set up so attendees could receive one-on-one training on how to use the mobile device, as well as other capabilities.

Podium and Corteva Agriscience were diamond-level sponsors of the event. Silver-level sponsors included ARM Solutions, FreshLime, Voice for Pest and WorldPay.

ServicePro COO Andy Deering showcased ServSuite capabilities during several of the ServSuite University sessions held at the Westin Canal Hotel in New Orleans. PHOTO: DIANE SOFRANEC/PMP

ServicePro COO Andy Deering showcased ServSuite capabilities during several of the ServSuite University sessions held at the Westin Canal Hotel in New Orleans. PHOTO: DIANE SOFRANEC/PMP

Mandy Berkowitz, founder of The Image Marketing Group, was keynote speaker at ServSuite University 2020. She shared a seven-part marketing framework to help companies communicate more effectively with customers. PHOTO: DIANE SOFRANEC/PMP

Keynote speaker Mandy Berkowitz, founder of The Image Marketing Group, shared a seven-part marketing framework to help companies communicate more effectively with customers. PHOTO: DIANE SOFRANEC/PMP

From left, Kendra Snyder of Quest Termite & Pest and Jeff King of The Pest Rangers take a break with ServicePro Director of Sales Ka Tsu. PHOTO: DIANE SOFRANEC/PMP

From left, Kendra Snyder of Quest Termite & Pest and Jeff King of The Pest Rangers take a break with ServicePro Director of Sales Ka Tsu. PHOTO: DIANE SOFRANEC/PMP

ServicePro CIO Kim O'Connor led ServSuite University's session on office data efficiency was well attended by users eager to learn how to keep their company data useful and accurate. PHOTO: DIANE SOFRANEC/PMP

ServicePro CIO Kim O’Connor led a session on office data efficiency that was attended by users eager to learn how to keep their company data useful and accurate. PHOTO: DIANE SOFRANEC/PMP

ServicePro's CIO Kim O'Connor (far left) and CEO Dick Deering (far right) are flanked by Maya Apostolova, Sara Miller and Dean Dilevski at ServSuite University's kickoff reception. PHOTO: DIANE SOFRANEC/PMP

ServicePro’s CIO Kim O’Connor (far left) and Founder and CEO Dick Deering (far right) flank Maya Apostolova, Sara Miller and Dean Dilevski at the event’s kickoff reception. PHOTO: DIANE SOFRANEC/PMP

After a full day of learning, ServSuite University attendees were treated to dinner at Manning's, the sports bar from former New Orleans Saints quarterback Archie Manning. PHOTO: DIANE SOFRANEC/PMP

After a full day of learning, attendees were able to unwind at Manning’s, a sports bar owned by former New Orleans Saints quarterback Archie Manning. PHOTO: DIANE SOFRANEC/PMP

About the Author

Diane Sofranec

Diane Sofranec is the senior editor for PMP magazine. She can be reached at dsofranec@northcoastmedia.net or 216-706-3793.

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