Pest Management Systems launches TECHTIME video chatting for customers

LOGO: PEST MANAGEMENT SYSTEMS INC.

Greensboro, N.C.-based Pest Management Systems Inc. (PMi) launched TECHTIME, a new video technology service for its pest control customers.

The company, which is family-owned and -operated, is helping customers solve pest problems over a live video chat with a pest management professional (PMP). During the video call, PMPs will help customers identify issues with insects, wildlife, termites, bed bugs as well as moisture-related issues.

TECHTIME is a new way for customers to use technology to get pest control advice quickly and safely. With a stable connection, customers will be able to connect with a PMi PMP to identify pests and provide helpful advice on either a smartphone or tablet. PMi will be using its existing  applications for both Android and iPhone, so customers will not need to install any additional apps or programs. Customers and PMPs will video chat using FaceTime or GoogleDuo.

The technology offers convenience and a safe distance between PMPs and the customers during the COVID-19 pandemic. Customers with a pest or moisture problem were able to book their TECHTIME at the beginning of August on PMi’s website or app.

PMi notes that although the video service is quick, PMPs may not be able to fully diagnose an issue without an in-person inspection in some cases.

Founded in 1984, Pest Management Systems is a locally owned and operated pest management company serving commercial and residential clients in the Piedmont Triad and Sandhills areas.

Earlier this year, the company unveiled a 60-foot mural on two sides of its office building. PMP Hall of Famer (Class of 2017) and Pest Management Systems President Billy Tesh said the mural, completed in January, was intended to transform the company’s mid-town building and took four weeks to complete.