About

Scarlett Nolen was promoted to president of Truly Nolen of America in March 2019. Nolen has worked for the company since 2012 in multiple roles. Most recently, Nolen was the district manager for the “Growth District,” a district of new service offices throughout Florida, Texas, New Mexico, Arizona and California. Prior to joining the company, Nolen graduated Summa Cum Laude from the University of South Carolina with a Bachelor’s Degree in Experimental Psychology and Summa Cum Laude from the University of Central Florida with a Master’s Degree in Marriage and Family Therapy.

Posts by the Author

December 27, 2021

Industry Happenings

Scarlett Nolen, president of Truly Nolen, reflects on the past year, which included many mergers and acquisitions of pest control companies....

November 22, 2021

In today’s world, customers’ expectations are higher than ever

Scarlett Nolen discusses focusing customer service and investing in payment options that make customers happy for a company's 2022 plan....

October 29, 2021

Fall focus for PMPs: Staffing, training and building relationships

Scarlett Nolen, president of Truly Nolen, discusses focuses for the fall, including staffing, training and building relationships....

September 30, 2021

Maintaining your company’s infrastructure

Truly Nolen’s President Scarlett Nolen discusses how proper infrastructure for your company is just as important as hiring new people and retaining your current team members....

August 30, 2021

Companies should focus more energy on employee retention

Scarlett Nolen discusses the need for company's to find new talent, the importance of employee retention and how retention will help a company grow. ...

July 28, 2021

How PMPs can battle the employment crisis

Recognizing hiring biases is one way pest management professionals can combat the nationwide struggle to find the right talent. ...

June 29, 2021

When customers are driven by fear, treat with understanding

Customers are often driven by fear when they call a pest management professional. Take the opportunity to prevent the pests, but also combat stress....

May 24, 2021

Pest control and technology: Are companies ready for the divergence on the horizon?

Pest control companies will need to do a tremendous amount of groundwork to transform their business with technology into the modern era of business....

April 06, 2021

How work-from-home options impact recruitment

Scarlett Nolen shares her thoughts on how COVID-19 has changed the workforce and how working from home may impact recruiting....

January 29, 2021

Looking ahead while reflecting on lessons learned from 2020

Scarlett Nolen reflects on how the pandemic required pest control companies to function differently and the lessons learned from those challenges....