Scarlett Nolen, president of Truly Nolen, discusses focuses for the fall, including staffing, training and building relationships.
Scarlett Nolen
Scarlett Nolen was promoted to president of Truly Nolen of America in March 2019. Nolen has worked for the company since 2012 in multiple roles. Most recently, Nolen was the district manager for the “Growth District,” a district of new service offices throughout Florida, Texas, New Mexico, Arizona and California. Prior to joining the company, Nolen graduated Summa Cum Laude from the University of South Carolina with a Bachelor’s Degree in Experimental Psychology and Summa Cum Laude from the University of Central Florida with a Master’s Degree in Marriage and Family Therapy.
Maintaining your company’s infrastructure
Truly Nolen’s President Scarlett Nolen discusses how proper infrastructure for your company is just as important as hiring new people...
Companies should focus more energy on employee retention
Scarlett Nolen discusses the need for company's to find new talent, the importance of employee retention and how retention will...
How PMPs can battle the employment crisis
Recognizing hiring biases is one way pest management professionals can combat the nationwide struggle to find the right talent.
When customers are driven by fear, treat with understanding
Customers are often driven by fear when they call a pest management professional. Take the opportunity to prevent the pests,...
Pest control and technology: Are companies ready for the divergence on the horizon?
Pest control companies will need to do a tremendous amount of groundwork to transform their business with technology into the...
How work-from-home options impact recruitment
Scarlett Nolen shares her thoughts on how COVID-19 has changed the workforce and how working from home may impact recruiting.
Looking ahead while reflecting on lessons learned from 2020
Scarlett Nolen reflects on how the pandemic required pest control companies to function differently and the lessons learned from those...
Rodents: A parallel of the pandemic and the plague
Upon reflection of the COVID-19 pandemic and the parallels of the bubonic plague from centuries ago, there is a common...
PMPs learn flexibility from pandemic
Although we cannot ignore the impact of not having in-person interactions, there is a silver lining to this pandemic.
Manage stress with a home routine
Scarlett Nolen, president of Truly Nolen Pest Control, shares some insight into why it's important to manage stress during COVID-19...
3 fundamentals for a successful internal leadership meeting
An organization virtually shuts down during all-team meetings, so it is extremely important to make the investment worthwhile.
Use different team member perspectives to your advantage
Truly Nolen's president shares why getting different perspectives from team members can help build creativity and better responses to problems...
Shape better customer experiences with team input
Truly Nolen is empowering its service offices by listening to front-line employees who serve customers directly to make better customer...
Truly Nolen’s president: Strive for positive interactions across every medium
Truly Nolen's president explains why good communication and training is key for top-notch customer service in this digital age.