Business | Pest Management Professional

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5 ways to prevent the canceling customer

To win and keep customers, it is important to have a retention program in place from the start. Here are...

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Section 199A: Tax reform’s gift to PMPs

Section 199A, passed as part of U.S. tax reform efforts in December 2017, gives many small business owners a 20...

What keeps us going in pest control

Paul Bello, ACE, BCE, shares hie journey in the pest control industry and what inspires him to keep going.

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The 411 on DIYers, KWIM?*

Jerrry Schappert, owner of The Bug Doctor, Ocala, Fla., evaluates whether or not it is a waste of time to...

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Use video to engage customers and boost brand recognition

Jeff King shares what pest management companies can do to implement video for brand recognition as it gains popularity among...

At last year’s Legislative Day event, NPMA VP of Public Policy Ashley Amidon moderated a discussion with Rick Santorum, former U.S. Senator (R-Pa.), and Sean Spicer, former White House Press Secretary. PHOTO: DIANE SOFRANEC/PMP

Advocate for your industry at Legislative Day 2020

Ashley Amidon shares why PMPs should join the National Pest Management Association in Washington, D.C. on March 8-10 for Legislative...

SOURCE: PMP STATE OF THE INDUSTRY SURVEYS, 2019, 2018, 2017

How do you retain customers?

Two of our columnists tackle the topic of customer relationships. What it boils down to is letting your customers know...

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Building customer relationships in today’s world

Bobby Jenkins shares how the pest management industry has changed how his company has adapted the way they do business...

The “after” with a vapor barrier and borate-impregnated foamboard insulation installed. PHOTO: CRAWLSPACE DEPOT

Closed crawlspaces are an open opportunity

The consumer-targeted website Crawlspaces.org, maintained by nonprofit energy firm Advanced Energy, features an article with an interesting take on the...

A PMP inspects the condition of existing attic insulation. PHOTO: PEST CONTROL INSULATION

Profit from insulation done right

Whether you train your team or outsource insulation work, here’s what you need to know to make this add-on service...

Offering pest-protection insulation service can make you even more valuable to existing and new customers. PHOTO: SERVICE PARTNERS

An insulation subcontractor’s point of view

Based in Sacramento, Calif., with 13 offices statewide, Alliance Environmental Group offers a variety of services, from asbestos removal and...

Defeat Groundhog Day: 5 reasons to create business systems

Create systems to mitigate or eliminate stress due to reoccurring business issues that pest control business owners face.

One bright spot in 2019 was the author attending the PMP Hall of Fame the night before PestWorld got underway in San Diego, Calif., in October. PHOTO: DIANE SOFRANEC

Could 2019 just be forgot and never brought to mind?

Pete Schopen reviews 2019, why he is glad the year is in the rear view mirror, and what he is...

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Improve your hiring, retention with data

Using data to improve hiring and retention is easier than you may think. Follow this four-step process to have the...

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Why you should attend the PMP Growth Summit

If you are considering attending the fourth annual PMP Growth Summit in March 2020, see what attendees took away from...