ABC Home & Commercial Services builds strong relationships with its customers, who then rely on the multitude of add-on services it offers. Lawn care. Tree trimming. Handyman. Plumbing. Electrical. Appliance repair. Window cleaning. Power washing. Pest management. ABC Home & Commercial Services offers these services and more, and is earning high praise from customers. “So […]
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Catseye focuses on customized care, communication
Catseye strengthens customer relationships through trust and tailored service. Customer relationships mean a lot at Catseye USA, says David Miclette,...
Heron: Referrals, rewards and the road to growth
Heron Home & Outdoor’s strategy for growth involves winning new customers by building value and rewarding referrals. Moments of truth...
Rentokil: Technology keeps customers, employees connected
Rentokil Steritech (formerly Rentokil North America) uses a variety of technological platforms to enhance both growth and success. Rentokil Steritech...
McCloud Services is dedicated to education
The importance of training comes from the top down at McCloud Services. “Learning is a lifelong endeavor, and we attempt...
2017 profits, revenues to increase for most PMPs
Odds are 2017 profits and revenues will be even better than this year’s for most PMPs. Expectations are high for...
Heron launches Pest Max program via mock funeral
Orlando, Fla.-based Heron Home & Outdoor introduced its Pest Max all-inclusive pest control program. The company launched the service in...
PMPs ante up: 2017 State of the Industry Survey highlights
Pros say the odds favor another year of portly pots and scores of winning hands. It’s the best of times,...
Vintage industry marketing: What can we learn?
Retired pest management professional (PMP) Phil Allegretti generously shared with us several photos of his collection of antique pesticide cans...
Q&A: Closing sales, marketing with IPM and crawl line advertising
Q: How can I get my sales team to increase their closing percentages? You’ll see significant increases in your close...
Survey: Most-managed pests of 2016
Mosquitoes may have stolen all the headlines this year, thanks to non-stop worldwide coverage of the Zika virus. But in...
How much will PMPs spend on products and equipment in 2017?
PMPs are spending most of their revenue where they always have, but growth sometimes allows them to up the ante....
Has your business gone paperless?
ERIC: Kurt, I understand the importance of being paperless and keeping up with the times. However, there are still a...
Cook’s Pest Control: The legacy of John Cook Sr.’s vision
John Cook Sr. is a 2015 inductee of the Pest Management Professional (PMP) Hall of Fame. He touched many lives...
Schopen reflects on a decade of accidents as a PMP
I’m accident prone. I wouldn’t call myself a klutz, because I was a fairly good athlete in high school and...
5 tips for handling bad online reviews
Like it or not, online reviews have a huge influence on customers. “Over 80 percent of consumers will research a...