Business | Pest Management Professional

Gartner found 64 percent of people believe customer experience is more important than pricing. Find out ways to improve how...

Pest control companies are still being bought and sold, despite the coronavirus pandemic. See more results from our 2020 Merger...

The pandemic has given pest management pros new challenges and opportunities, and these three industry insurers are ready to help.

Over the past seven decades, the use of aerial pest management has increased. In 2020, drone applications in pest management...

Pete Schopen shares the steps he has taken in 2020 to hire a branch manager for Schopen Pest Solutions to...

With just a few minutes’ investment in the day to check the weather predictions, a lot of weather-related downtime in...

Cyberattacks often happen unexpectedly and can throw a company out of its digital comfort zone. Check out some tips for...

Technology helps pest management firms keep track of customer cancellations more efficiently; these tools can assist in the process.

Take the time to hire correctly. Also, look at call center metrics and review the customer experience when people call...

Here’s how to measure your business’ debt load, the differences between good and bad debt, and best practices to ensure...

Industry consultant Harvey Goldglantz, president of Pest Control Marketing Co., shares some pointers for retaining customers:

Bill Cowley, Co-owner of Cowleys Termite & Pest Services in Farmingdale, N.J., talks about how to create a professional, career-oriented...

Let’s talk about entities that generate taxable losses, and the ability of an owner to use such losses to offset...

Pest Management Professional’s columnists and editorial board members share their most unusual tactic to retain a customer.

Dennis Jenkins shares benchmarks that ensure his company is on the path to growth. Learn to balance your payroll, materials...