You won’t find a card at Hallmark saying “Happy Customer Service Week,” but Oct. 5-9 is National Customer Service Week, according to the International Customer Service Association. And in honor of Customer Service Week, Compelling Communications is launching an updated second edition of The Edge Up, which explains to small businesses how to get the […]
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Liphatech hires business director
Milwaukee-based Liphatech Inc. announces the addition of Charles Passantino as business director of the pest management division. He will fill...
Rentokil study: Pest infestations cost U.S. businesses $6.8 billion in operating costs
Rentokil North America, part of Rentokil Initial plc, a pest management firm established in more than 60 countries worldwide, has...
Roadtrip Roundup: NPMA Academy Presenters
This year’s National Pest Management Association Academy theme was Motivate, Collaborate, and Innovate. It is organized by the NPMA’s Leadership Development...
Added Value: 6 Steps to 20/20 Vision
We have less than four-and-a-half years until the ball drops in Times Square to ring in 2020. Have you considered...
Mosquito Squad adds four franchisees
Mosquito Squad, Richmond, Va., recently welcomed four new franchisees: Javier and Myra Pena, Jon and Julie Burton, John Kulesza, and...
HomeTeam Pest Defense earns award
For the fifth consecutive year, Dallas-based HomeTeam Pest Defense was awarded the David Weekley Homes “Partners of Choice” award. HomeTeam...
Bug Doctor adds Tree Doctor division
PMP’s “Feathered Foes” columnist Stuart Aust, president and CEO of Bug Doctor, has launched his firm’s newest division, Tree Doctor. Based...
Arizona Pest Squad certified as Minority Business Enterprise
Arizona Pest Squad, Tempe, Ariz., has received certification as a Minority Business Enterprise from the National Minority Supplier Diversity Council...
Anstar Products: Fieldwork enhancements
Anstar Products recently added two features to its Fieldwork pest management software. Users now have the capability to keep photo...
Scherzinger Face Off: Networking vs. Production
KURT: Everyone knows the difference between the easy life of a salesperson vs. the busy life of the service/operation side...
Marketing Matters: Pinterest, Social Media ROI and Referrals
Q. Other than Facebook, what other social media platforms should we consider? A. People, particularly women, tend to talk about Pinterest. It...
Start-Up Diaries: Making the Switch to Hourly Pay
For as long as I can remember, I’ve been working. When I was 14 years old, I’d mow the grass...
Bill Clark Pest Control wins BBB award
On May 5, Bill Clark Pest Control, based in Beaumont, Texas, won the 2015 Torch Awards for Marketplace Trust by...
NPMA celebrates two decades of Academy
The 20th anniversary of Academy, the annual summer conference hosted by the National Pest Management Association (NPMA), will be held...
Royce is EY Entrepreneur of the Year finalist
Alterra Pest Control CEO David Royce is a finalist for the Ernst & Young (EY) Entrepreneur of the Year 2015...