You won’t find a card at Hallmark saying “Happy Customer Service Week,” but Oct. 5-9 is National Customer Service Week, according to the International Customer Service Association. And in honor of Customer Service Week, Compelling Communications is launching an updated second edition of The Edge Up, which explains to small businesses how to get the […]
communication
Mobile Matters: Texting Technicians
Technology for mobile-based businesses continues to progress at light speed. Keeping up with ever-changing methods of communication, mobile apps and...
Sticking to the script
Does your company train your employees about what to say? I’ve found writing suggested responses often helps employees do a...