Discover how top PMPs are using "loyalty departments" and AI-driven marketing to keep customers happy and connected.
customer
PMP Growth Summit 2025: Customer Roundtable
Attendees at the 2025 PMP Growth Summit had a chance for a candid discussion on customer relations.
Clean, organized vehicles show you care
Jerry Schappert, ACE, shares how keeping pride in your appearance is important to your business.
Survey! Survey! Take our survey here!
Jerry Schappert, ACE, and other experts give tips about how to get survey responses through the right wording and timing...
FreshLime: Internet Marketing
FreshLime is an automated marketing and customer engagement platform for local services, including pest control. As a ServicePro partner, FreshLime...
Prepare for a great financial year
Your financial year ahead could be good or great, depending on how you prepare.
ProComm: Phone Messaging Service
ProComm is a full-service call center and message management service focused on quality customer care. Its team is fully trained...
Web Exclusive: Customer Cooperation, Take II
We recently asked all of our contributors, What’s the best way to convince a customer to cooperate with you? While...
Listen360: Customer Engagement Platform
Listen360 is a powerful, Net Promoter-based customer engagement platform for companies that understand customer feedback is the key to creating...
eNex: PestMate
PestMate is the first business management platform specific to pest control. Organizations are made up of hundreds of daily tasks...
ServicePro: Listen360 feature
ServicePro has partnered with Listen360, a leader in customer feedback management and analytics, to enable ServSuite users to retain existing...
ServicePro partners with Listen360
ServicePro has partnered with Listen360, a leader in customer feedback management and analytics, to enable ServSuite users to retain existing...
WorkWave acquires RefGo, ContactUs.com
WorkWave, a provider of cloud-based field service management and “last mile” fleet management software solutions, announced the acquisition of RefGo,...
Delusion confusion: Much ado about nothing
From time to time, most pest management professionals (PMPs) face a specific dilemma one might expect is unique to medical...
Sticking to the script
Does your company train your employees about what to say? I’ve found writing suggested responses often helps employees do a...