Tag: customer

LOGO: FRESHLIME

FreshLime: Internet Marketing

March 18, 2019 By
FreshLime is an automated marketing and customer engagement platform for local services, including pest control. As a ServicePro partner, FreshLime brings together your customer, transaction, and marketing data to provide you valuable insights into each of your customers. Its Artificial... Read more»
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Logo: ProComm

ProComm: Phone Messaging Service

September 19, 2017 By
ProComm is a full-service call center and message management service focused on quality customer care. Its team is fully trained to meet not only the after-hours and overflow telephone answering needs, but also the logistical and customer care needs of... Read more»
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procrastination SOURCE: Despair.com

Web Exclusive: Customer Cooperation, Take II

May 17, 2017 By
We recently asked all of our contributors, What’s the best way to convince a customer to cooperate with you? While the responses from Dr. Austin Frishman, Frank Meek and Stuart Aust made our May print issue, several other contributors had... Read more»
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logo: Listen360

Listen360: Customer Engagement Platform

August 30, 2016 By
Listen360 is a powerful, Net Promoter-based customer engagement platform for companies that understand customer feedback is the key to creating loyalty and growing their business. The Listen360 platform enables businesses to collect feedback and engage customers, take swift action to... Read more»
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PestMate

eNex: PestMate

February 16, 2016 By
PestMate is the first business management platform specific to pest control. Organizations are made up of hundreds of daily tasks and events, and everyone needs to be working, communicating, and existing on the same platform to achieve results and gain... Read more»
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ServSuite

ServicePro: Listen360 feature

November 20, 2015 By
ServicePro has partnered with Listen360, a leader in customer feedback management and analytics, to enable ServSuite users to retain existing customers and attract new ones. As a result of the partnership, users of ServicePro’s ServSuite software have full access to... Read more»
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ServSuite

ServicePro partners with Listen360

November 16, 2015 By
ServicePro has partnered with Listen360, a leader in customer feedback management and analytics, to enable ServSuite users to retain existing customers and attract new ones. As a result of the partnership, users of ServicePro’s ServSuite software have full access to... Read more»
WorkWave logo

WorkWave acquires RefGo, ContactUs.com

September 10, 2015 By
WorkWave, a provider of cloud-based field service management and “last mile” fleet management software solutions, announced the acquisition of RefGo, a consumer review platform, and ContactUs.com, a provider of online marketing tools for small and medium-sized businesses (SMBs). With the... Read more»
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headshot: Will Nepper

Delusion confusion: Much ado about nothing

June 4, 2015 By
From time to time, most pest management professionals (PMPs) face a specific dilemma one might expect is unique to medical doctors: dealing with customers who stubbornly insist they need help and furthermore, know the exact root of their problem. Maybe... Read more»
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Sticking to the script

March 1, 2013 By
Does your company train your employees about what to say? I’ve found writing suggested responses often helps employees do a better job when obstacles arise — and they will. Do you have role-playing or simulated sessions to review various scenarios... Read more»