3 ways to improve a family-owned business
Even among acquisitions by corporate firms, Raleigh Jenkins shares three strategies to grow a family-owned and -operated pest control company. Read more»
Make new customers, but keep the old
It’s easy to focus on gaining new customers, and it is so exciting to make new sales. But existing customers are gold to our businesses. Read more»
Why ‘employees who think like an owner’ works
The question for so many business owners is often, “How do I get everyone to work hard, do a great job, stay with the company a long time and really enjoy their jobs?” Read more»
Industry involvement a worthy investment
Being involved in the pest control industry is an investment to grow your business and gain friendships through different organizations. Read more»
Quality assurance’s role in customer retention
The purpose of a quality assurance department is to provide better intel on the business and how customers interact with our technicians and staff. Read more»
Web extra: 7 keys to service diversification
Take a look at how ABC Home & Commercial Services has diversified to grow and the way each new service came about in a different way. Read more»
Grow your business with service diversification
"When we think of ABC today, we don’t think of ourselves as a pest control or lawn or plumbing company. We are a service company." Read more»
Measure what matters: Turnover and call centers
Take the time to hire correctly. Also, look at call center metrics and review the customer experience when people call your office. Read more»