Industry involvement a worthy investment
Being involved in the pest control industry is an investment to grow your business and gain friendships through different organizations. Read more»
Quality assurance’s role in customer retention
The purpose of a quality assurance department is to provide better intel on the business and how customers interact with our technicians and staff. Read more»
Web extra: 7 keys to service diversification
Take a look at how ABC Home & Commercial Services has diversified to grow and the way each new service came about in a different way. Read more»
Grow your business with service diversification
"When we think of ABC today, we don’t think of ourselves as a pest control or lawn or plumbing company. We are a service company." Read more»
Measure what matters: Turnover and call centers
Take the time to hire correctly. Also, look at call center metrics and review the customer experience when people call your office. Read more»
Measure what matters: Growth vs. costs
Dennis Jenkins shares benchmarks that ensure his company is on the path to growth. Learn to balance your payroll, materials and accounts receivable. Read more»
Measure what matters: Customer retention, attraction and satisfaction
Know how many customers you gained every month, and how many you lost. If you're not actively trying to add customers, your business will begin to erode. Read more»
Protecting customers, employees in unprecedented times
We asked Bobby, Raleigh and Dennis Jenkins to share the changes they’ve made to their respective businesses as they deal with the coronavirus pandemic. Read more»