WorkWave names chief customer officer

WorkWave, a Holmdel, N.J.-based provider of software-as-a-service (SaaS) for professional pest management and other service industries, named Arjun Ramchandran chief customer officer.

Ramchandran will be responsible for overseeing all global post-sales functions including professional services, customer support, customer success and learning and development. He also will spearhead efforts to enhance customer satisfaction and engagement across WorkWave’s key verticals: pest control, commercial cleaning, security and the green industry.

“Arjun’s proven track record in building and scaling world-class, customer-centric organizations presents a tremendous opportunity to enhance our commitment to customer retention and satisfaction,” WorkWave CEO Kevin Kemmerer. “At WorkWave, we aim to deliver exceptional, innovative products that solve our customers’ key business challenges, and with Arjun’s expertise, we look forward to strengthening our customer relationships to ensure they are getting the most value out of our partnership together.”

Ramchandran is a seasoned leader with more than 15 years of experience in the SaaS industry, where he has successfully developed and scaled high-performing, customer-facing teams. His most recent role was CCO at ARCOS, a Vista-backed company where he was pivotal in enabling utility and airline customers to achieve greater efficiency, speed and safety in their mission-critical field operations. He holds an MBA in International Business from the Thunderbird School of Global Management and a Bachelor of Engineering in Electronics and Telecommunications from Manipal Institute of Technology.

“I am honored to be joining WorkWave as chief customer officer,” Ramchandran said. “My priority is to get to know our dedicated customers, and dive head-first into solving their most pressing challenges by working hand-in-hand with our product, engineering and support teams. I am confident that together we’ll deliver a truly best-in-class experience, driving significant improvements in customer satisfaction, engagement and operations.”

About WorkWave

Founded in 1984, WorkWave delivers innovative software and fintech solutions to millions of to the millions of hardworking service professionals. Partnering with more than 8,000 customers worldwide, including lawn care, pest control, commercial cleaning and security guarding companies that rely on its end-to-end SaaS solutions to run and grow their businesses. WorkWave brings together multiple organizations — including RealGreen, Coalmarch, Slingshot, TEAM Software and TaskEasy — top talent, and a leading product portfolio under one roof to become a strong partner to its customers, powering their growth at every stage. Backed by decades of experience, passionate teams, and an unwavering commitment to its customers, WorkWave’s vision is to empower the world’s mobile service workers to build a brighter future.