Are your sales-and-service employees on the same team? Does confusion arise when new sales are made? Sometimes a new service begins and the sales department neglects to communicate key points to the service department. It’s important both departments work as a single team. The following are two classic examples of predicaments that might arise if […]
Business
Pest Management Professional magazine offers business advice to industry professionals who run their own businesses. Read advice from industry experts.
Focusing on customer service pays dividends
Happy customers are loyal customers who are willing to pay more, renew service agreements, purchase additional services, tell their friends...
M&A: Buying and Selling Dos and Dont’s
An accountant seeking to assist his seller client to finalize a successful transaction needs to be mindful about the impact...
Mobile Matters: The Android Evolution
Throughout the years, I’ve spent a lot of time writing about the operating systems (OS) of the Blackberry and iPhone,...
Sales & Service: Reaching your goals
As pest management professionals (PMPs), you must set goals; and to set those goals properly, you need to invest a...
Mobile Matters: Wearable Technology for Business
The size war continues — and now it’s so small we can wear it. Wearable devices to replace mobile phones,...
America vs. Germany: Non-Cockroach Division
Our cover story, based on our popular “Face-Off” features, pits the two authors of the Cockroach Combat Manual II, Dr....
Make Digital Technology Work for your Business
Our world has changed forever since the advent of digital technology. It has not only changed how we create value,...
Chasing cheese on the move
Have you ever had that slap-in-the-face moment? A time you realized the person in the mirror needed to make some...
M&A: Legal Dos and Don’ts
When a transaction opportunity presents itself, many small-business owners turn to their attorneys. But while their experts might be knowledgeable...
The potential dangers of ‘geotagging’ on your mobile device
Geotagging” is a process that automatically adds geographical metadata to photos and other media created on a mobile or other...
PMP Business Acumen By the Numbers
Information is power, and the bookkeeper or accountant in your company wields a tremendous amount of it. He provides the...
M&A Dos & Don’ts from a Broker’s Perspective
Once a seller has decided to sell (or is thinking about selling) a business, the first questions revolve around the...
Introducing systems to staff
Introducing new business systems — and the methods by which they’re introduced and marketed to employees — has an immense...
face off: The Smartphone Debate
Pro Blackberry Marty Whitford • Publisher & Editorial Director I’m a seasoned scrapper. The eighth born in an Irish Catholic...
The Mercedes Client – Attracting the customers you want
I know a successful business owner in the cleaning industry who markets his services to what he calls “Mercedes clients.”...