customer service | Pest Management Professional

Upon finding a rich supply of food, mice carry it off piece by piece and store it in a hiding...

Pest Management Systems Inc. launched TECHTIME, a service that provides customers — and potential customers — expert pest control advice...

For nearly three decades, Jeff Cochran and LaMar Miller had the perfect balance of leadership at Bosch Pest Control in...

Slingshot has launched an interactive voice response-to-text and chatbot service to automate and speed up consumer interactions.

Review some of the technolgy available to owners of pest management companies and how is can help PMPs boost customer...

Brian Goldman, CEO of Big Blue Bug Solutions in Providence, R.I., shares what he believes is key for customer retention...

Because cockroaches need water, food and harborages to thrive, here are 10 tips on how customers can do their part...

Greensboro, N.C.-based Pest Management Systems Inc. (PMi) has launched TECHTIME, a new video technology service for its pest control customers.

Are we so content that we live through all the issues other industries struggle with, that we just accept turnover...

Voice for Pest, an industry phone system provider based in Edison, N.J., has integrated its platform with CallSource, a call...

Gartner found 64 percent of people believe customer experience is more important than pricing. Find out ways to improve how...

Rockwell Lab's Chris Carr saved the life of one of his choking customers by performing the Heimlich maneuver at a...

Online reviews impact a business’ bottom line. Let’s break down why they’re so important and how you can use them...

Pest Management Professional’s columnists and editorial board members share their most unusual tactic to retain a customer.

Customer service is at the core of successful pest control companies. Reassure customers it’s your duty to protect their health...