Tag: customer service

Understand wasp life cycles to educate customer

April 26, 2019 By
Be conscious of the season or time of year when a customer notifies you they have a wasp in their home. Many species of social Hymenoptera, including paper wasps and yellowjackets, spend the winter as mated queens. If it is... Read more»
ILLUSTRATION: ISTOCK.COM/GREYFEBRUARY

Improve time management for yourself, your business

April 23, 2019 By
In order to improve our time management, let’s put a laser focus on what’s important in our daily business and our personal lives: understanding time. Read more»
This article is tagged with , , , , and posted in Business, featured
Casey Prewitt, Neogen

3 areas to focus on for successful cockroach management

April 22, 2019 By
Considered to be one of the Top 5 revenue-generating pests in the industry, cockroaches bring many unique challenges to PMPs across the United States. From residential to commercial properties, restaurants to healthcare, and moist to dry climates, PMPs will encounter... Read more»
Dr. Reid Ipser, Director of Technical Services, Nisus Corp.

Implement sanitation for cockroach-infested commercial kitchens

April 19, 2019 By
Cockroaches are an indicator that something is amiss in a commercial kitchen. And if a kitchen has cockroaches, it’s very possible other pests are entrenched — and a sanitation maintenance program probably is lacking as well. Sanitation is needed, in... Read more»
Photo courtesy of, and copyrighted by, Gene White, pmimages@earthlink.net

Bed bugs in Apple store illustrate why communication is key

April 18, 2019 By
The temporary Apple store on 5th Avenue in New York City has been battling bed bugs for over a month without communication to employees or shoppers. Read more»
Dr. Janis Reed, BCE, Technical Services Manager, Control Solutions Inc.

Specify cleaning instructions for better cockroach management

April 15, 2019 By
Be specific with clients when addressing what needs attention and give cleaning instructions for better cockroach management. Read more»
Noel McCarthy, VP Advertising, Noble Pine Products Co.

Checklist: Help customers come home bed bug free after shopping

April 13, 2019 By
With warmer weather around the corner, many of your customers’ kids are probably begging their parents to take them shopping for new shorts, sneakers and hoodies. There’s a good chance your customers have new linens and sheets on their spring... Read more»
This article is tagged with , , , and posted in Bed Bugs, Tips and Tricks
Dr. Reid Ipser, Director of Technical Services, Nisus Corp.

3 overlooked tips in bed bug service

April 10, 2019 By
Here are three tips that too often are overlooked in bed bug service offerings: Be honest about rates and services — do not underprice your service. Issue a proper service agreement, with proper expectations. Go over it with your attorney... Read more»
James Rodriguez Headshot

4 tips to help lead customers through bed bug control

April 4, 2019 By
Preventing bed bugs requires continual vigilance and good communication skills. Controlling bed bugs, to prevent migration to adjacent rooms, requires skill in the selection and usage of proper insecticides and/or proper heating equipment. Eliminating bed bugs requires a skillful inspection... Read more»
This article is tagged with , , and posted in Bed Bugs, Tips and Tricks
American dog tick (Photo courtesy of, and copyrighted by, Gene White, pmimages@earthlink.net)

Prepare to have a “tick talk” with clients

April 1, 2019 By
To avoid callbacks, be sure to educate your customers about what tick treatment entails — and what to expect as a result. Read more»
This article is tagged with , , , and posted in Callback Cures, featured, Fleas & Ticks