Tag: customer service

PHOTO: RAY JOHNSON

Try the Mayberry approach to service

November 28, 2018 By
If you’re like me, growing up and getting the privilege of watching “The Andy Griffith Show” was a real treat. Each episode was not only packed with laughter, but also some great life lessons. The show premiered on CBS on... Read more»
This article is tagged with and posted in Business, featured, Human Interest

Consolidated Pest shares why customer satisfaction is key

November 19, 2018 By
As the owner of a pest management company in the Tampa, Fla., market, I’m often asked about the way we do things and what has worked best for us. We have been blessed with success in many areas, not to say that... Read more»
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Local area codes send positive signal to customers

November 19, 2018 By
How much thought went into the selection of the phone number you use for your pest control business? You may have simply taken any available number out of convenience. Or perhaps you may have given it a bit more thought... Read more»
This article is tagged with , , , , , , , and posted in Business, featured
PHOTO: DIANE SOFRANEC

5 questions with Kevin Lemasters

November 6, 2018 By
Read about how Kevin Lemasters' town council position helps him with customer service at EnviroPest. Read more»
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Tips for responding to calls about spiders

November 6, 2018 By
Here are some things you can do when dealing with customer calls about spiders and potential spider bites. Read more»
This article is tagged with , , , , and posted in Spiders, Tips and Tricks
PHOTO: Diane Sofranec

Live from PestWorld 2018

October 26, 2018 By
The staff of Pest Management Professional (PMP) reported live from the show floor of PestWorld 2018, held Oct. 23-26 in Orlando, Fla. To read a separate recap of just the Pi Chi Omega membership meeting that took place early Oct.... Read more»
PHOTO: Pete Schopen

10 ways to handle upset clients

October 2, 2018 By
Remember that upset clients are just expressing their emotions. Here are some tips to handle these situations. Read more»
This article is tagged with and posted in Business, featured
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How to persuade customers to avoid DIY pest control

September 17, 2018 By
Here's some advice on what to say to DIY-determined customers. Read more»
This article is tagged with , and posted in featured, Pest Talk, Technical
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Education boosts bed bug outcomes

September 15, 2018 By
Educating your customers about bed bugs and your processes can make be the biggest difference for a successful treatment. Read more»
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Making the case for traditional bed bug treatment

September 10, 2018 By
Eric Scherzinger advocates for using traditional treatment for bed bug management. Read more»