customer service | Pest Management Professional

Pete Schopen recounts a sales lesson from his early days as a DJ. He also shares details about his new...

Truly Nolen's president explains why good communication and training is key for top-notch customer service in this digital age.

Now that temperatures outside are warming up, customers eager to spend more time in their backyards are keeping pest management...

Sometimes a list of technical jargon is a turn-off, even if you’re right. Instead, courteous and simple questions are the...

It's important to be upfront with customers about expectations after services for reducing mosquitoes at their properties.

Use these tips to create safe pest management treatments while teaching customers who are worried about their pets and kids.

Until your next mosquito service, be sure to look for products with a long residual and wash-off resistance to help...

Teach clients about mosquito breeding areas around their home in order to get effective control in the fight against mosquitoes.

A Cleveland, Ohio-based pest management professional shares his experience with an acrobat ants infestation.

Help customers understand how mosquito control and the elimination of conducive conditions can help quell their fears and public health...

Mattress Safe's PillowSafe product allows pest management professionals to add an extra level of service to their customers.

One of the core principles of IPM is that we should always make sure the customer cooperates in any pest...

Be conscious of the season or time of year when a customer notifies you they have a wasp in their...

In order to improve our time management, let’s put a laser focus on what’s important in our daily business and...

Considered to be one of the Top 5 revenue-generating pests in the industry, cockroaches bring many unique challenges to PMPs...