Tag: customer service

A January 2018 manager meeting at Truly Nolen Pest Control. Scarlett Nolen stands at far right. She was a little over a year away from becoming the company's president. PHOTO: TRULY NOLEN PEST CONTROL

Use different team member perspectives to your advantage

December 3, 2019 By
Truly Nolen's president shares why getting different perspectives from team members can help build creativity and better responses to problems in the field. Read more»
Logo: Bayer

Bayer contest focuses on PMP customer service

November 18, 2019 By
A contest that began Nov. 18 and runs through Dec. 18, 2019, from the Bayer Pest Management & Public Health business focuses on the customer service of pest management professionals (PMPs).  Inspired by the recent launch of Barricor SP and... Read more»
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PHOTO: ISTOCK.COM/JUSTSTOCK

Review your online review responses

October 29, 2019 By
Few things in a pest control operator’s life will ruin his or her day as much as a one-star review. To be completely honest, one of my weaknesses is having thin skin, so a bad review hurts me more than... Read more»
This article is tagged with , , and posted in Business, featured
fishers (Martes pennanti) PHOTO: ISTOCK.COM/KENCANNING

Educate your wildlife customers

September 9, 2019 By
It’s important for those offering wildlife services to educate customers on the risks of “scary animals,” and dispel inaccurate rumors and myths. Read more»
PHOTO: TRULY NOLEN

Shape better customer experiences with team input

September 4, 2019 By
Truly Nolen is empowering its service offices by listening to front-line employees who serve customers directly to make better customer experiences. Read more»
Office Manager Laura Lentz and Supervisor George Cochran stand with a Schopen Pest Solutions retail display. PHOTO: PETE SCHOPEN

If you offer it, they will come

July 25, 2019 By
Pete Schopen recounts a sales lesson from his early days as a DJ. He also shares details about his new retail store to promote his business better. Read more»
Scarlett Nolen

Truly Nolen’s president: Strive for positive interactions across every medium

June 19, 2019 By
Truly Nolen's president explains why good communication and training is key for top-notch customer service in this digital age. Read more»

Tips in time for the busy season

June 15, 2019 By
Now that temperatures outside are warming up, customers eager to spend more time in their backyards are keeping pest management professionals (PMPs) busy. From about April through October, PMPs have an important job to do: protect the public from the... Read more»
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Aedes aegypti PHOTO: ISTOCK.COM/TEPTONG

Ask these questions to sell mosquito services

June 13, 2019 By
Sometimes a list of technical jargon is a turn-off, even if you’re right. Instead, courteous and simple questions are the key. Read more»

PMPs: Offer mosquito reduction, not control

June 6, 2019 By
It's important to be upfront with customers about expectations after services for reducing mosquitoes at their properties. Read more»