Pest control is an industry largely made up of family businesses. Even some of the largest companies can trace their roots back to being family-owned and -operated. In the case of our business, we also consider our customers part of our family — and families bring us opportunities to do something special during difficult moments. […]
customer service
How PMPs can adapt in today’s world
Success requires more than technical skill. It demands strategic thinking, adaptability and a commitment to continuous learning.
FieldRoutes: Customer Experience Checklist
Building a loyal customer base is essential in pest control.
PMP Growth Summit 2025: Customer Roundtable
Attendees at the 2025 PMP Growth Summit had a chance for a candid discussion on customer relations.
Veseris: New ProTraining Course
“Working with Upset Customers” is the latest addition to Veseris’ business course offerings in its online ProTraining program. In this...
Please don’t go: How to handle customer cancellations
If a customer is leaving you, how you handle that moment can make the difference between the possibility of a...
Is it time to exploit or resist the latest service trends?
Bob Williamson shares some of his retail service rules to live by.
Wisconsin PWIPM webinar features Arrow VP
During the session, Mickey Thomas, senior vice president of customer care and inside sales for Arrow Exterminators, will cover different...
Easing customer concerns
As bed bug awareness escalates, professionalism, education and compassion help alleviate customer anxiety.
Compassion good for business, bed bug survey shows
Customers with particularly persistent pest problems are so grateful to the PMPs who solve them, they become loyal lifelong customers.
Brood X cicadas exposed
If you live in an area in which Brood X cicadas are expected to emerge after 17 years underground, put...
Communicating the (pencil) point of pest exclusion
Consider asking clients to follow you on a quick pest assessment, and have them compare the diameter of a pencil...
How to participate in Tick Awareness Week 2021
The inaugural Tick Awareness Week is taking place this year May 10-16. PMPs are encouraged to educate their customers about...
Reminders for keeping cockroaches away
Cockroaches are fast, devious and awfully hard to kill, so be prepared for some frustration as you embark upon your...
Slingshot, Mosquito Squad partner for CRM sales and support
Slingshot has created a dedicated customer relationship management support team exclusively for franchisees of Mosquito Squad, an Authority Brands company.
Eastside manages and motivates for CSR employee loyalty
Eastside Exterminators, based in Woodinville, Wash., has worked to retain a talented team of customer service representatives.