Tag: customer service

ILLUSTRATION: LEO MICHAEL

Fiction: Crawley and the rogue PMP

January 17, 2019 By
Publisher’s Note: This series — “The Adventures of Crawley McPherson, Bug Man” — is a work of fiction. Crawley McPherson and all other characters in this series are products of the author’s imagination or used fictitiously. All names, places, locations... Read more»
PHOTO: JAKI HAWTHORNE, STUDIO JAKI

Emily Thomas Kendrick: In the people business

January 7, 2019 By
Emily Thomas Kendrick hires and retains “rock stars” that not only have technical prowess, but sales and people skills, too. Read more»

5 questions with Amy Chapman

December 18, 2018 By
Amy Chapman received the National Pest Management Association’s Women of Excellence Award at PestWorld 2018. Read more»
PHOTO: PATTY PIERLEONARDI

Meet some PMPs who are “Elf on the Shelf” enablers

December 14, 2018 By
In recent years, the Elf on the Shelf has given the Tooth Fairy, the Easter Bunny and even Ol’ St. Nick a run for their money, popularity-wise. The Elf hides in different (and creative) places around the house, so he... Read more»
This article is tagged with , , , and posted in featured, Human Interest, Photo Finish

Explain GPC to clients

December 6, 2018 By
Pest management professionals (PMPs) sometimes refer to general pest control (GPC) as a way to lump all of the “other pests” that are not wood-destroying insects (WDI) or bed bugs into a manageable group. However, the list of remaining pests... Read more»
PHOTO: RAY JOHNSON

Try the Mayberry approach to service

November 28, 2018 By
If you’re like me, growing up and getting the privilege of watching “The Andy Griffith Show” was a real treat. Each episode was not only packed with laughter, but also some great life lessons. The show premiered on CBS on... Read more»
This article is tagged with and posted in Business, featured, Human Interest

Consolidated Pest shares why customer satisfaction is key

November 19, 2018 By
As the owner of a pest management company in the Tampa, Fla., market, I’m often asked about the way we do things and what has worked best for us. We have been blessed with success in many areas, not to say that... Read more»
PHOTO: ISTOCK.COM/SKROW

Local area codes send positive signal to customers

November 19, 2018 By
How much thought went into the selection of the phone number you use for your pest control business? You may have simply taken any available number out of convenience. Or perhaps you may have given it a bit more thought... Read more»
This article is tagged with , , , , , , , and posted in Business, featured
PHOTO: DIANE SOFRANEC

5 questions with Kevin Lemasters

November 6, 2018 By
Read about how Kevin Lemasters' town council position helps him with customer service at EnviroPest. Read more»
James Rodriguez Headshot

Tips for responding to calls about spiders

November 6, 2018 By
Here are some things you can do when dealing with customer calls about spiders and potential spider bites. Read more»
This article is tagged with , , , , and posted in Spiders, Tips and Tricks