Tag: customer service

In pest control, not all leads are created equal

March 6, 2019 By
Everyone in the pest control industry needs leads. They are the life blood of any business and pest control is no different. If the phone is ringing, then the business is great right? What a lot of business owners get... Read more»
This article is tagged with , , , , and posted in Pest Talk
Casey Prewitt, Neogen

Education is key for flying insect control

March 5, 2019 By
Most PMPs will agree that flying insect treatments consist of identifying pest and harborage areas, treating those accordingly, and educating the customer on cleaning. Continued success, however, comes from creating programs for each individual customer. For example, how many times... Read more»
James Rodriguez Headshot

Educate customers on threat of birds

February 27, 2019 By
Successful nuisance bird control involves addressing the issue quickly; however, many customers seem to delay because they don’t see birds as a threat. Read more»
PHOTO: ISTOCK.COM/FSTOP123

Guide your customers with professionalism

January 27, 2019 By
Termites are scary to property owners. They are “invisible.” They are silent and misunderstood. Many owners imagine their home is about to fall down around them when they find out they have a termite infestation. This is when our relationships,... Read more»
ILLUSTRATION: LEO MICHAEL

Fiction: Crawley and the rogue PMP

January 17, 2019 By
Publisher’s Note: This series — “The Adventures of Crawley McPherson, Bug Man” — is a work of fiction. Crawley McPherson and all other characters in this series are products of the author’s imagination or used fictitiously. All names, places, locations... Read more»
PHOTO: JAKI HAWTHORNE, STUDIO JAKI

Emily Thomas Kendrick: In the people business

January 7, 2019 By
Emily Thomas Kendrick hires and retains “rock stars” that not only have technical prowess, but sales and people skills, too. Read more»

5 questions with Amy Chapman

December 18, 2018 By
Amy Chapman received the National Pest Management Association’s Women of Excellence Award at PestWorld 2018. Read more»
PHOTO: PATTY PIERLEONARDI

Meet some PMPs who are “Elf on the Shelf” enablers

December 14, 2018 By
In recent years, the Elf on the Shelf has given the Tooth Fairy, the Easter Bunny and even Ol’ St. Nick a run for their money, popularity-wise. The Elf hides in different (and creative) places around the house, so he... Read more»
This article is tagged with , , , and posted in featured, Human Interest, Photo Finish

Explain GPC to clients

December 6, 2018 By
Pest management professionals (PMPs) sometimes refer to general pest control (GPC) as a way to lump all of the “other pests” that are not wood-destroying insects (WDI) or bed bugs into a manageable group. However, the list of remaining pests... Read more»
PHOTO: RAY JOHNSON

Try the Mayberry approach to service

November 28, 2018 By
If you’re like me, growing up and getting the privilege of watching “The Andy Griffith Show” was a real treat. Each episode was not only packed with laughter, but also some great life lessons. The show premiered on CBS on... Read more»
This article is tagged with and posted in Business, featured, Human Interest