Cockroaches are an indicator that something is amiss in a commercial kitchen. And if a kitchen has cockroaches, it’s very possible other pests are entrenched — and a sanitation maintenance program probably is lacking as well. Sanitation is needed, in conjunction with a proper rotation of baits, powders and liquids. Borate powders work well against […]
customer service
Bed bugs in Apple store illustrate why communication is key
The temporary Apple store on 5th Avenue in New York City has been battling bed bugs for over a month...
Specify cleaning instructions for better cockroach management
Be specific with clients when addressing what needs attention and give cleaning instructions for better cockroach management.
Checklist: Help customers come home bed bug free after shopping
With warmer weather around the corner, many of your customers’ kids are probably begging their parents to take them shopping...
3 overlooked tips in bed bug service
Here are three tips that too often are overlooked in bed bug service offerings: Be honest about rates and services...
4 tips to help lead customers through bed bug control
Preventing bed bugs requires continual vigilance and good communication skills. Controlling bed bugs, to prevent migration to adjacent rooms, requires...
Prepare to have a “tick talk” with clients
To avoid callbacks, be sure to educate your customers about what tick treatment entails — and what to expect as...
2 tips for solving ant issues
Keep these two basic tips in mind when solving ant issues.
In pest control, not all leads are created equal
Everyone in the pest control industry needs leads. They are the life blood of any business and pest control is...
Education is key for flying insect control
Most PMPs will agree that flying insect treatments consist of identifying pest and harborage areas, treating those accordingly, and educating...
Educate customers on threat of birds
Successful nuisance bird control involves addressing the issue quickly; however, many customers seem to delay because they don’t see birds...
Guide your customers with professionalism
Termites are scary to property owners. They are “invisible.” They are silent and misunderstood. Many owners imagine their home is...
Fiction: Crawley and the rogue PMP
Publisher’s Note: This series — “The Adventures of Crawley McPherson, Bug Man” — is a work of fiction. Crawley McPherson...
Emily Thomas Kendrick: In the people business
Emily Thomas Kendrick hires and retains “rock stars” that not only have technical prowess, but sales and people skills, too.
5 questions with Amy Chapman
Amy Chapman received the National Pest Management Association’s Women of Excellence Award at PestWorld 2018.
Meet some PMPs who are “Elf on the Shelf” enablers
In recent years, the Elf on the Shelf has given the Tooth Fairy, the Easter Bunny and even Ol’ St....