customer service | Pest Management Professional

If you’re like me, growing up and getting the privilege of watching “The Andy Griffith Show” was a real treat....

As the owner of a pest management company in the Tampa, Fla., market, I’m often asked about the way we do...

How much thought went into the selection of the phone number you use for your pest control business? You may...

Read about how Kevin Lemasters' town council position helps him with customer service at EnviroPest.

Here are some things you can do when dealing with customer calls about spiders and potential spider bites.

The staff of Pest Management Professional (PMP) reported live from the show floor of PestWorld 2018, held Oct. 23-26 in...

Remember that upset clients are just expressing their emotions. Here are some tips to handle these situations.

Here's some advice on what to say to DIY-determined customers.

Educating your customers about bed bugs and your processes can make be the biggest difference for a successful treatment.

Eric Scherzinger advocates for using traditional treatment for bed bug management.

Kurt Scherzinger advocates for using heat treatment for bed bug management.

In PMP’s March issue, Crawley McPherson presented a case of a “mysterious itch” — or delusions of parasitosis (DOP). This...

What’s the most important piece of information/advice to give a customer with bed bugs?

Read three reasons why you budget for a live person to answer your pest control calls, even after business hours.

This PMP ended up at the wrong address for a customer call — but it turned out in his favor.