Owners must anticipate, manage employee mistakes
Owners must always be prepared because it only takes a split second for a technician to lose focus and make...
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How to persuade customers to avoid DIY pest control
Here's some advice on what to say to DIY-determined customers.
Continuously train, and test, your technicians
Raise your company's level of training, education and professionalism.
Develop a plan to be successful
Once we determine what success means to us as individuals or as a company, we then have to develop a...
Advising customers with bed bugs
What’s the most important piece of information/advice to give a customer with bed bugs?
What is the key to successful ant control?
PMP's share their thoughts on how to be successful in ant control.
Protect your techs from dog bites
Here’s what some PMP Magazine contributors suggest as ways to protect you and your technicians from dog bites while on service calls:...
Avoid the bed bug blues
Here are some suggestions for good ways to ensure bed bugs don't hitchhike home with your technicians.
Web Exclusive: True mosquito risk
On p. 12 of the April issue, you’ll see great responses to our question of the month from Frank Meek,...
The ‘Responsible’ way to sustain business growth
Editor’s Note: This is the first in series of a look at business growth by the author. In 2000, my...
Q&A: Why service technicians should look professional
"Usually, the customer only sees the service technician."
PMPs: Be generous with your industry knowledge
This is an exciting time to be in pest control.
Web Exclusive: Professionalism counts
On p. 14 of the March issue, you’ll see great responses to our question of the month from Dr. Austin Frishman, Dr....
PMPs have plenty to like on Facebook
I knew when the critically panned “The Emoji Movie” still made $217 million at the box office last year that...
Web Exclusive: Experts weigh in on joining groups
On p. 14 of the February issue, you’ll see great responses to our question of the month from Stuart Aust,...
Web Exclusive: Experts’ favorite technologies
On p. 14 of the January issue, you’ll see great responses from Frank Meek, Mark “Shep” Sheperdigian and Dr. Stephen...