On Jan. 28, 1992, Bug Doctor Inc. was founded by Stuart Aust, president and CEO, as a family-owned business out of a two-bedroom condominium based in Bergen County, N.J. Now entering its 25th year, the business has grown into seven divisions: Bug Doctor Nationwide, Bird Doctor Worldwide, Animal Doctor, Bedbug Doctor, Mosquito Doctor, Restoration Doctor and Tree Doctor. It offers nationwide service for pest management and worldwide service for bird management.
“With 24 years behind us, I could not be more proud of how much we have accomplished,” says Aust. “My gut feeling in the beginning was that if we persevered and delivered a superior customer experience, we could make an impact in the community. Much of our promotion comes by word of mouth, our fleet of vehicles driving on the roadways throughout the tri-state area, and repeat business.”
Although the QualityPro-certified company has expanded into seven divisions, Aust says he still maintains a personal relationship with his clients: “Being a locally owned business has its rewards by personally knowing your customers. We often receive a call for one issue that subsequently exposes another, requiring repair and restoration. By offering multiple services, we can perform an inspection, assess a client’s needs and reduce their amount of phone calls for faster resolution.”