When my techs make their quarterly winter visits, they’re often asked by customers why they’re bothering when the frost has killed off “all” the pests. What is a tactful way to respond, and are there things we should consider doing differently? —CURIOUS IN THE COLD
Our year-round job, regardless of pest pressure levels, is to educate our customers that the value we bring is not in “spraying pesticides,” but in evaluating, assessing and making recommendations to help prevent pest introductions into their homes and remediate pest infestations they currently have in their homes.
Take two exterior examples of what you might do in the summer that wouldn’t make sense in the winter:
1. Apply insecticide granules or granular bait to the exterior perimeter. Both of these are worthy applications in the summer based on your observations, customer reports or past history. However, in the winter, with no pest pressure or possibly even no pests present at all, these applications are a waste of time and money.
2. Use liquid residual around entry points. This is another worthy application type in the summer. However, unless you are applying into a protected entry point, such as a gap that leads to a void, product you leave exposed on the outside of the house is not going to survive until your next application in harsh conditions. Again, are you actually preventing anything from getting in when there is nothing active?
What can you do on the exterior? Certainly inspect, remediate any structural issues that you can, and recommend repairs to the customer for things you can’t fix. Keep in mind — and point out to the customer — that structural entry points for pests also are heated air exit points. Fixing these pest entry points can help reduce their heating bill. That’s value!
What can you do on the interior to add value? This is a bit different, thanks to the fact that pesticide applications will not be subject to the potentially harsh weather conditions on the exterior. Still, we need to think about what is going to happen to that application over the next few months, before we return for service: Will there be insects to come across that application? What are some non-application actions we can take?
Also, there may be structural issues that are more evident when seen from the interior than the exterior. Do they have stacks of Amazon boxes from holiday gift-giving that might bring in or harbor pests? Have they seen any pantry pests for which you can inspect?
These actions and recommendations help demonstrate your skills as a well-trained pest management professional.
Don’t you … forget about mice
Several years ago, I got a wake-up call with regard to how active mice can be, even in subzero temperatures. I received a new sleeping bag for Christmas, so I decided to go winter backpacking. (This does not even make the Top 20 of crazy things I have done.) That first night, temperatures went down to around 10°F, and we got an ice storm. A very nice ranger asked whether we wanted him to drive us out, but we refused – because we had these really nice sleeping bags.
After a sleepless, hypothermic night, we learned in the morning that our stuff, which had been out in the open because we had no tent, had been ransacked by mice while we “slept.” I took away two lessons from this experience:
1. Never underestimate the level of cold in which a mouse can be active.
2. Don’t believe the weather-rating stickers on sleeping bags.
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