ServSuite University 2022 Global Connect 2.0


May 4, 2022

Photo: ServicePro

The digital version of this event is now in its second year. Photo: ServicePro

The excitement for the future was palpable at this year’s ServSuite University 2022 Global Connect 2.0. Heading into the busy season with a growth mindset, ServicePro, a ServiceTitan company, held its second-ever virtual user conference March 22 through 24.

Andy Deering, ServicePro’s co-founder and general manager, opened the event by highlighting the company’s continued focus on customer service and improvements in development. He spoke on several opportunities brought about by ServiceTitan’s investment, and the joint commitment to enhancing functionality. He also emphasized a renewed focus on customer service together with ServiceTitan and FieldRoutes, a ServiceTitan company.

“I couldn’t be happier to join forces with FieldRoutes to better serve our customers,” Deering said. “ServiceTitan has invested heavily in the pest and lawn industries, and will continue to do so in the years to come. We are focused on enhancing the ServSuite platform’s stability and functionality, with heightened attention on areas such as the new user interface, reporting, and ServSales. We will continue to put our customers first to ensure that their needs are met. My sister Kim [O’Connor, ServicePro’s head of operations] and I are personally excited about what the future has in store, with the combined teams of FieldRoutes and ServicePro together serving the pest control and lawn care markets.”


All the sessions at the event focused on helping customers identify areas of their businesses that they could automate and optimize with ServSuite. A number of ServSuite experts shared their knowledge, spanning a range of topics including marketing, routing optimization, scheduling hacks and reporting.

Photo: ServicePro

Implementation Specialist James Gorman led a popular class on reporting, answering customer questions and sharing his tips and tricks to help customers get more out of ServSuite. Photo: ServicePro

During the three-day event, ServicePro hosted three live sessions per day, all designed to enhance customers’ ServSuite knowledge. Each presentation welcomed active engagement from attendees, who were encouraged to participate via the chat and question-and-answer features. Throughout the event, participants were also invited to book one-on-one sessions with product experts to help them achieve more with the software and build growth.

The Online Campus, the event platform, provided participants with the opportunity to access everything they needed for the event, and even rewatch sessions they might have missed.

“One of the central benefits of holding a virtual event is the flexibility it offers,” Deering said. “It allows customers to pick and choose which classes they join, and even watch the recordings if their schedule doesn’t allow them to join live.”

FieldRoutes CEO William Chaney echoed Deering’s sentiment, noting, “We received valuable positive feedback from our customers throughout the event. We remain committed to providing high-quality support, as we work to fulfill our mission to help all of our customers achieve the level of success they deserve.”

Photo: ServicePro

ServicePro Co-Founder and General Manager Andy Deering opened the event, welcoming customers and sharing his excitement about the future of ServSuite. Photo: ServicePro


Photo: ServicePro

Director of Content Bel Eiff led customers through the comprehensive library of user guides and courses on ServSuite Explore. Photo: ServicePro


Photo: ServicePro

Sales Director Bob McElhannon led a number of sessions during the event, lending his expertise on processes designed to boost customer growth. Photo: ServicePro


Photo: ServicePro

Pro Account Manager Ka Tsu offered his in-depth knowledge about payment processing automation. Photo: ServicePro


Photo: ServicePro

Director of Digital Publishing Jemima Orlandi invited customers to reflect upon the importance of branding. Photo: ServicePro


Photo: ServicePro

Even after the event ended, attendees were able to access it on demand for a specified period. Photo: ServicePro

About the Author

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O’BYRNE is the marketing content and public relations lead for ServicePro, a ServiceTitan company.

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