WorkWave: Communication Center


January 25, 2023



WorkWave’s new Communication Center is a centralized hub that allows PestPac customers to manage all customer communications and interactions, across all different methods, in one place. The initial launch provides users with the ability to communicate directly with their customers through unified webchat and text interaction, with Smart Suggestions that help agents instantly understand key insights about every customer and their specific situations. The next phase of functionality will unify email and phone integrations so that communication through any means is simple and centralized.

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