Truly Nolen Pest Control recently announced the promotion of Rafael Masferrer to senior operations support.
Masferrer joined Truly Nolen in 2010 as a service supervisor/sales partner and has held multiple management positions for the company, including senior district manager in Southeast Florida. Prior to joining the company, he worked in the automotive industry as a service consultant for General Motors and Honda for six years and then managed and operated a family business of three Miami, Fla., clothing stores for seven years. He earned his master’s of business administration degree from Nova Southeastern University in 2016.
Some of Masferrer’s new responsibilities will include a number of key areas within the operations team, including overseeing areas of the management-in-training program, resource allocation, customer alert and outline review, and vehicle stewardship and efficiency.
“The most exciting part of my new role is being able to be a conduit of support for both our company and our partners while also working on new and exciting projects,” Masferrer said in the release. “My favorite things about working for Truly Nolen are our culture, the opportunity to continue to develop as a professional, and how much the company cares for you and your family.”
“With all of Rafael’s combined experience over the last 12 years — from branch management to senior district manager — his skillset and areas of expertise made him an easy choice for this brand-new role within our company,” said Justin Bellet, COO of Truly Nolen. “I am excited about Rafael’s continued evolution with our company, and I am glad he is a member of our operations team.”