QualityPro creates Customer Service Professional credential


October 30, 2023

QualityProQualityPro Chair Susan Hare, of Thrasher Termite and Pest of SoCal in San Diego, Calif., unveiled a brand-new credential for customer service professionals at PestWorld 2023.

This credential will serve to recognize office and sales team members for the vital contributions they make toward the pest management industry and to confer the same level of professional recognition previously only available to field professionals.

“This is not a credential for ‘CSRs,’” Hare said, referring to customer service representatives. “This is for Customer Service Professionals — because everyone who works in the pest management industry is a professional, whether on the front lines out in the field, or on the front lines with the sales team.”

At press time, the QualityPro Customer Service Professional designation is available to all companies accredited or pursuing accreditation through QualityPro. For more information, reach out to the QualityPro team at qualitypro@pestworld.org.

Read more about PestWorld 2023 in our coverage of the event.

About QualityPro

QualityPro is administered by the Foundation for Professional Pest Management, an independent organization that has been developing good business practices and standards since 2004. Designed specifically for pest management companies in the U.S. and Canada, we are proud to certify over 500 of the best companies in the pest management industry. QualityPro is endorsed by the National Pest Management Association (NPMA).

About the NPMA

The National Pest Management Association (NPMA), a non-profit organization with more than 4,000 members, was established in 1933 to support the pest management industry’s commitment to the protection of public health, food, and property from the diseases and dangers of pests.


About the Author

Ellen Wagner

Ellen Wagner is the digital editor for PMP magazine. She can be reached at ewagner@northcoastmedia.net.

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