JP McHale Pest Management, an Anticimex company, promoted Ann DiLecce to vice president of customer experience. This new position was created to focus on the Buchanan, N.Y.-based company’s customer experience programs and strategies. DiLecce has been with JP McHale for over 18 years and has experience in the areas of operations and customer service.
“Ann’s decades of stellar work at JP McHale, combined with her vast knowledge about our customer-centric approaches and the pest management industry overall, makes her a natural fit for this new position,” said Jim McHale, president of JP McHale Pest Management. “Even more, Ann’s innate sense of our customers and her deep understanding of their needs, uniquely positions her to lead JP McHale’s Customer Experience program.”
DiLecce said that she plans to work closely with JP McHale’s Service Representatives across residential, commercial and sales, to learn first-hand about their daily work life and customer interactions.
“My goal is to live their day for a few hours, understand the challenges they face, and help to make things move even more efficiently,” DiLecce explained. “I’ve always listened to our customers’ concerns and plan to use these insights to shape our procedures and meet our customers’ evolving needs.”
While technology is now playing an integral role in pest management, DiLecce explained that a personal connection and compassion is what resonates with clients.
“Recognizing that pest control is actually a human experience is key,” she said. “I believe that understanding the emotional responses to pests and designing our customer experience strategies to address these responses, will help to build long lasting relationships with our clients, as well as reinforce our company’s commitment to exceptional customer service through empathy, clear communication and understanding the emotional toll pests can take on a household.”
About JP McHale Pest Management
Since 1971, JP McHale Pest Management, an Anticimex company, has provided science-based solutions to homeowners and businesses throughout the Greater New York City area. From the very beginning, JP McHale Pest Management has made it a priority to focus on client-centric service, striving to provide a superior client experience at every point of interaction. Providing “peace of mind” to the local community for 50 years, the company continues to innovate and utilize scientific expertise with the goal of delivering excellent service. JP McHale Pest Management became part of Anticimex in 2019.
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