Truly Nolen promotes new customer care center operations manager

By

December 19, 2024

Destineelee Schmidt

Destineelee Schmidt

Truly Nolen Pest Control promoted Destineelee Schmidt to customer care center operations manager in Tucson, Ariz.

“Having worked with Destineelee for her entire tenure here, her desire to help our customers along with improving our overall customer service communications made her the perfect person for this new role,” said Kaylieha Nielsen, customer care center manager. “I am excited to see her continue to grow and I am happy she is part of my team.”

Schmidt joined the company in 2017 and has worked in several roles at the Care Center over the last seven years, with her most recent role being a team leader for the last five years.

Some of Schmidt’s new responsibilities will include overseeing the customer care center team leaders and customer service representatives, the CCC Training Department, working with branch operation managers and expanding her work with business managers.

“I am most excited about the opportunity to help grow our CSRs and continue my work with business and operations managers to improve communications overall,” said Schmidt. “My favorite thing about working for Truly Nolen is the positive environment I get to walk into every day; everyone says they have an open door policy and I have yet to meet anyone who has not absolutely meant that.”

About Truly Nolen Pest Control

The Tucson, Ariz.-based pest control company traces its roots to 1938, and to 2006 PMP Hall of Famer Truly Wheatfield Nolen. Nolen’s son, the late Truly David Nolen, founded Truly Nolen of America and Orlando, Fla.-based Truly Nolen International, both of which feature a fleet of yellow “mouse cars” and antique vehicles. Founded in 1938, Tucson, Arizona-based Truly Nolen of America is one of the largest family-owned pest control companies in the United States. Truly Nolen has over 80 branch offices in Arizona, California, Florida, Nevada, New Mexico and Texas. The company also has independently owned and operated franchises in an ever-growing number of territories including Kentucky, Georgia, New Jersey, North Carolina, Canada, Puerto Rico and over 60 countries.

Category:

Leave A Comment

Comments are closed.