Johayra Crespo and Marcella Silver
Massey Services promoted Johayra Crespo and Marcella Silver to director of facilities management and director of administrative training, respectively.
Crespo joined Massey Services in December 2010 as an accounts receivable specialist and quickly advanced within the company. In 2011, she was promoted to administrative assistant for the fleet and facilities department, where she also supported risk management operations. Over the years, she has played a pivotal role in the growth and transformation of the company’s facilities and property management division.
As a result of the company’s growth and expansion, the facilities department now oversees more than 190 service centers and buildings. Crespo’s leadership has been instrumental in managing electrical, plumbing, roofing, business licenses and code enforcement resolutions, among other key areas.
“We are thrilled to recognize Johayra’s hard work and dedication with this well-earned promotion,” said Eric Hernandez, vice president, fleet and assets. “Her outstanding leadership, strong organizational skills and attention to detail make me certain that she will excel in her new position.”
In her new role, Crespo is fully responsible for the daily operations of facilities management and oversees the selection of new locations, relocations and renovation of new service centers.
Silver joined Massey Services in 2009 as a customer service specialist (CSS) and was promoted to office manager in 2010. Her commitment to excellence and leadership skills led to further promotions, including administrative trainer in 2016 and administrative training manager in 2022.
In addition to her training expertise, Silver has been instrumental in Massey’s customer relationship management (CRM) implementation project, demonstrating her ability to lead complex initiatives that drive efficiency and innovation.
“We are thrilled to recognize Marcella’s dedication and leadership with this well-deserved promotion,” said Sean Clifford, director of learning and development. “Her ability to turn strategy into action has been instrumental in our success, and we look forward to the continued impact she will make in this new role.”
About Massey Services
Based in Orlando, Fla., Massey Services was purchased and rebranded in 1985 by the late Harvey Massey, a Pest Management Professional Hall of Famer (Class of 2008). Celebrating 40 consecutive years of profitable growth, Massey Services and its subsidiary organizations employ more than 2,800 team members who provide residential and commercial pest prevention, termite protection, landscape and irrigation services to nearly 1 million customers from 190 Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Oklahoma, Virginia and Tennessee.
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