Arrow launches academy

The academy recently celebrated the graduation of its third class.

Atlanta-based Arrow Exterminators has begun the Service Professional Training Academy, a six-week program aimed at training and hiring new service professionals.

Arrow Exterminators created the Service Professional Training Academy after recognizing the need for investing in new talent to support its growth. During the six-week program, recruiting, hiring, onboarding and training is managed through Arrow University, Arrow’s training and professional development team located at Arrow’s National Training Center in Woodstock, Ga. The curriculum consists of classroom, hands-on, and in-field training. The students learn a variety of topics, including technology systems, insect biology, safety, sales, product chemistry, and Arrow’s company culture and core values.

Shay Runion, senior vice president of professional development, notes that the academy was begun as a suggestion from a team member. “We look forward to monitoring the results of the program and beginning the next phase,” she adds.
“Hiring, training and retaining the best people is an integral part of Arrow’s Vision statement,” says Emily Thomas Kendrick, CEO and president of Arrow Exterminators. “Our commitment to training and professional development cannot be understated. We see tremendous value in the Training Academy and investing in new talent and we are thrilled to welcome these passionate team members to the Arrow family.”

After four weeks of training, the students begin to interview with service center managers for future placement after graduating from the program.

“One of my favorite parts of the academy is the creation of our Service Professional Mentor Program,” says Brett Craig, training manager for the Service Professional Training Academy. “This provides our trainees with someone to bounce ideas and questions off of during their career at Arrow, and allows for career pathing for our mentors.”